Personal banking service quality
Independent service quality survey results
Personal current accounts – latest results
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers in Great Britain and approximately 500 customers of each of the 11 largest personal current account providers in Northern Ireland if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Starling Bank has notified the Competition and Markets Authority (CMA) that there was an error with the sample sent to Ipsos for survey interviewing between January to October 2024, which meant that it did not fully represent its PCA customer base. The issue was rectified for survey interviews taking place in November and December 2024. The CMA’s assessment to date is that the potential impact of this error on the GB survey results for Starling Bank is likely to be negligible and would likely not have impacted the ranking. For the NI survey results, Starling Bank’s results may be slightly overstated, but not to the extent that it would have been likely to have changed its ranking in the tables.
For the latest published results, please select the region you wish to view below.
Learn more about the methodology used in this survey
Learn more about the business banking survey
Previous results published:
- Great Britain - August 2024
- Northern Ireland - August 2024
- Great Britain - February 2024
- Northern Ireland - February 2024
- Great Britain - August 2023
- Northern Ireland - August 2023
- Great Britain - February 2023
- Northern Ireland - February 2023
- Great Britain - August 2022
- Northern Ireland - August 2022
- Great Britain - February 2022
- Northern Ireland - February 2022
- Great Britain - August 2021
- Northern Ireland - August 2021
- Great Britain - February 2021
- Northern Ireland - February 2021
- Great Britain - August 2020
- Northern Ireland - August 2020
- Great Britain - February 2020
- Northern Ireland - February 2020
- Great Britain August 2019
- Northern Ireland August 2019
- Great Britain February 2019
- Northern Ireland February 2019
- Great Britain August 2018
- Northern Ireland August 2018
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