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Housing Frontiers 2008
This is the second Housing Frontiers report dedicated to analysis of tenant satisfaction data derived from the 2006/07 wave of Best Value Performance Indicator (BVPI) Surveys.
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Satisfaction with High Street Banks
Just one quarter of customers think they get a fair deal from their bank
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Frontiers of Performance in Housing
Frontiers of Performance in Housing, an analysis of the wealth of survey data that emerged from the last round of Best Value Performance Indicator (BVPI) surveys which local authorities undertook to measure customer satisfaction with the range of services they provide. This report looks at the tenant surveys, and puts the data in context in a way that, to our knowledge, has not been done before.
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Glasgow Panel Survey VI
Ipsos Scotland was commissioned by Glasgow City Council to conduct a series of eight large scale resident's surveys in twice yearly waves. Each survey doubles as a recruitment exercise for the Glasgow Citizens Panel.
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The Public And Privatised Rail
After 10 years of privatised rail, the British public are still to be convinced that a train journey is better value for money or safer than under British Rail. New research[1] from Ipsos shows that half (52%) of British people say they have a favourable view of the rail sector as a whole, while 30% are unfavourable. As National Passenger statistics show the highest level of customer satisfaction since Hatfield, in terms of the overall quality of the service, more than a quarter (28%) feel the service is better now than when it was nationalised compared to one in five (21%) who feel it is worse.
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Pressure On British Businesses To Off-Shore Is Great And Becoming Greater
Three in ten (30%) of the CBI member organisations surveyed have off-shored activities; even more feel that the pressures to do so are great (45%), and becoming greater (51%). With the "push" factors becoming more prominent, there are also a number of "pull" factors encouraging organisations to off-shore: almost all of those considering or currently off-shoring feel the potential for off-shoring has increased with improvements in technology (91%).
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Attitudes Towards Call Centres
New MORI research for Citizen's Advice shows that use of call centres in Great Britain is pervasive: four in five (79%) have used a call centre in the past 12 months. Call centres operated by financial institutions and utilities companies are the most widely used services; around half the public have recently contacted each (56% and 45% respectively), while around a quarter have used the call centres of government agencies (27%) and retailers (24%) in the past year.
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Glasgow Panel Survey II
MORI Scotland has been commission by Glasgow City Council to conduct a series of four large scale residents surveys over the next two years. Each survey will double as a recruitment exercise for the new Glasgow Citizens Panel.
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New Home Owners Survey 2003
The 2003 National Customer Satisfaction Survey is the third survey conducted among owners of newly built homes; previous surveys were conducted in 2001 and 2000.
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Does Ebusiness Mean Good Business?
European companies leading in the take-up of ebusiness are more likely to engage on social and environmental issues, according to a MORI survey. The research was commissioned by Forum for the Future for the European Commission-funded project Digital Europe. For the survey, Corporate Social Responsibility practitioners and IT practitioners in large UK and Northern European companies were interviewed. This was to evaluate their ebusiness practices and performance in sustainable development, and then used statistical techniques such as factor analysis and cluster analysis to identify a link between the two.