Going all in with AI? Here’s how to keep the customer at the center

Ipsos’ customer experience experts share four key areas to focus on when developing AI tools: Fairness, Accountability, Security, and Transparency.

25.07.23

The author(s)

Sarah Logman

SVP Experience Analytics and Innovation, US, Customer Experience

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Maura Howley

Senior Vice President, U.S. Customer Experience

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Christine Dworkin

Vice President, U.S. Customer Experience

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