Customer Experience

Ipsos releases the 2026 Channel Check-In | Fuel & C-Store Experience Study
Customer Experience News

Ipsos releases the 2026 Channel Check-In | Fuel & C-Store Experience Study

Ipsos North America today released the Ipsos 2026 Channel Check-In | Fuel & C-Store Experience Study: a multi-dimensional evaluation of the gas station and convenience store landscape, and the brands delivering exceptional customer experiences within it.
CX Signals GenAI
Artificial Intelligence (AI) Publication

CX Signals GenAI

Unlock deeper CX insights by leveraging unfiltered customer sentiment on social media and reviews.
Human Trust as a Growth Accelerator in the AI-Influenced Enterprise
Artificial Intelligence (AI) Events replay

Human Trust as a Growth Accelerator in the AI-Influenced Enterprise

Hear findings from The Trust Advantage research exploring the widening "Trust Gap" and, more importantly, why trusted data is the only foundation for sustainable AI implementation.
[WEBINAR] Global Voices of Experience 2026
Customer Experience Webinar

[WEBINAR] Global Voices of Experience 2026

Join us for an exclusive LinkedIn Live session, in which we will unveil the key findings of our latest Global Voices of Experience survey.
When Difference Doesn’t Mean Different: Understanding cultural response bias in global CX programmes - Ipsos
Customer Experience Publication

When Difference Doesn’t Mean Different

The importance of understanding cultural response bias in global CX programs.
Medallia Experience Conference
Customer Experience Event

Medallia Experience Conference

Join us to hear more about the key steps behind their impact and what’s on their future roadmap.
Celebrate CX Day 2025 with Ipsos - Join Our LinkedIn Live Events!
Customer Experience Events replay

Celebrate CX Day 2025 with Ipsos - Join Our LinkedIn Live Events!

Join the Ipsos CX team on LinkedIn Live as we unveil inspiring client stories that demonstrate true impact.
Ipsos Announces the Results of its 2025 Channel Check-In ꟾ QSR Mobile Ordering Study
Customer Experience News

Ipsos Announces the Results of its 2025 Channel Check-In | QSR Mobile Ordering Study

New Ipsos report, developed in partnership with The Coca-Cola Company and Nation’s Restaurant News, delivers data-driven insights into mobile ordering, payment, and pickup channels.
[WEBINAR] Increasing Efficiencies in Service Delivery in the Public Sector
Customer Experience Webinar

[WEBINAR] Increasing Efficiencies in Service Delivery in the Public Sector

Join Ipsos North America's Head of CX, EX, and UX Stephanie Bannos and Ipsos Public Affairs Head of Public Sector (and former Department of Veterans Affairs CXO) John Boerstler for an engaging webinar featuring industry and public sector CXperts!
Generative AI has entered the chat
Artificial Intelligence (AI) Publication

Generative AI has entered the chat

How the rise of generative AI is changing customer experience, and what businesses need to know about balancing power and trust.
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