Patient Surveys Are Changing As Everyone Moves Online

Here’s how to ensure accurate data using online surveys to supplement quality metrics.

The author(s)

  • Omar Pedraza Director, US, Public Affairs
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The U.S. Department of Health and Human Services (HHS)’ Centers for Medicare and Medicaid Services (CMS) utilizes and administers the family of Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey protocols as the gold standard for measuring and reporting on patient experience (PX) in the U.S.

Download our new paper for insights into how to ensure accurate data using online surveys to supplement quality metrics.

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The author(s)

  • Omar Pedraza Director, US, Public Affairs

Society