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CSM & M: Customer Satisfaction Measurement and Management

AP/Ipsos Poll: Most Say They Want A Vacation Trip This Summer; Hawaii The Most Popular Dream Destination

Blogs Now Seen By Readers As Influential Media Source

Three In Ten Online Americans Claim That They Have Read A Blog

AP/Ipsos Poll: Most Want U.S. Senate To Take An Assertive Role In Examining Judge Nominees; Lean Toward Conservative Judges

Confusion About Estate Taxes Reigns Among Americans

Proposed Changes To Estate Tax Legislation May Send Unintended Ripple
Through Life Insurance Industry

According To Latest Ipsos Survey, Americans Sympathetic Towards
Small Business Owners

AP/Ipsos CASH Index: Consumer Confidence Sinks Over The Past Month

AP/Ipsos Poll: Most People Not Ready To Forfeit Any Social Security Benefits To Help Poor

AP/Ipsos Poll: Midwesterners View Economy As Nation's Top Problem; For Westerners, It's War

AP/AOL Poll: More Than Half Of Americans Say They Expect High Energy Prices To Cause Financial Hardships

AP/Ipsos Poll: Popular Support For Bush's Domestic Agenda Slipping

Overall Satisfaction With Congress And The President Drops As Well