Personal banking service quality

Independent service quality survey results

The author(s)

Personal current accounts – latest results

As part of a regulatory requirement, an independent survey was conducted to ask approximately 860 customers of each of the 16 largest personal current account providers in Great Britain and approximately 435 customers of each of the 9 largest personal current account providers in Northern Ireland if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

For the latest published results, please select the region you wish to view below.

Learn more about the methodology used in this survey

Learn more about the business banking survey

Previous results published:

 

The author(s)

  • Ipsos MORI

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