Consumer Behavior


No Signs of an Improved BC Economy This Back-to-School Season

Shoppers in BC Tell Us They Are Spending the Same as Last Year

Most Canadians Perceive Risk of Identity Theft

Few believe it will happen to them in coming years

The Paradox of Globalization

Global Consumer/Citizens Wrestle with Benefits and Pitfalls of Expanded Trade

Nearly One Half (45%) of Canadians Considering a Used Car as their Next Vehicle

Based on their Experience, Most (93%) Believe a Used Car is Reliable

For BC Consumers, Retailer Customer Service is King

Service beats out pricing, products and convenience in defining retailer excellence.
Independently owned retailers are most likely to be viewed as excellent.

British Columbians Placing Less Emphasis on Environmental Factors in Store Choice Decision

BC retailers could be doing a better job at communicating their environmental actions as half of
residents (46%) rate their performance as poor

Home Purchasing Intentions Move Full Steam Ahead

Nine in Ten (91%) Once Again See Buying a Home as a Good Investment