Customer Experience

Revisit our broadcast to hear how organizations have already started to measure and improve customer experience with the new (post Covid) front line.

Why customer experience still matters amid COVID-19 and social distancing.

Join Ipsos for our next Covid-19 The Path Forward complimentary webinar featuring a wide-range of insights to help inform your business recovery strategies

This month's edition of Ipsos Update features recent Ipsos research and thinking on trust, customer experience, populism and nativism and our new edition of Flair South Korea.

This, our fourth in a series of Lottery & Gaming webinars, focuses on driving customer experience, and therefore your business.

Learn more about the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.

The modern digital path-to-purchase is increasingly complex, combining both mobile as well as desktop usage behaviours that cross multiple digital touchpoints, as well as search, social and review sites.

In Ipsos’ latest CX-focused white paper based on ground-breaking research, Chief Research Officer, Jean-Francois Damais, reveals the five building blocks of an emotional customer-company connection and how they vary in importance by sector.

The modern digital path-to-purchase is increasingly complex, combining both mobile as well as desktop usage behaviours that cross multiple digital touchpoints, as well as search, social and review sites.