Customer Experience

Learn about the approaches you can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.

View our on-demand webinar to hear business recovery strategies as they relate to the future of financial services in Canada.

Revisit our broadcast to hear how organizations have already started to measure and improve customer experience with the new (post Covid) front line.

Why customer experience still matters amid COVID-19 and social distancing.

Join Ipsos for our next Covid-19 The Path Forward complimentary webinar featuring a wide-range of insights to help inform your business recovery strategies

This month's edition of Ipsos Update features recent Ipsos research and thinking on trust, customer experience, populism and nativism and our new edition of Flair South Korea.

This, our fourth in a series of Lottery & Gaming webinars, focuses on driving customer experience, and therefore your business.

Learn more about the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.

The modern digital path-to-purchase is increasingly complex, combining both mobile as well as desktop usage behaviours that cross multiple digital touchpoints, as well as search, social and review sites.