The 2004 Periodic Review Research Into Customers' Views
In conjunction with the joint industry steering group, MORI carried out a major study to inform decision makers in the water industry on customers' priorities. The findings provide a better understanding of their views on the scope and pace of potential improvement programmes during 2005 to 2010.
In conjunction with the joint industry steering group, MORI carried out a major study to inform decision makers in the water industry on customers' priorities. The findings provide a better understanding of their views on the scope and pace of potential improvement programmes during 2005 to 2010.
- Water 2004 Periodic Review On Customers Report -- pdf, 332KB
Technical details
MORI interviewed, face-to-face and in their own homes, a representative sample of 2,076 respondents in England and Wales, during July and August 2002. The survey was preceded, and informed, by a qualitative study among 91 respondents in 10 focus groups.
