2025 GP Patient Survey results released

The 2025 GP Patient Survey (GPPS) results have now been published.

The latest GP Patient Survey (GPPS) results have now been published, showing a positive shift in experience over the last year. 

The survey asks about local GP practice services, the last contact with the practice, the quality of care at the last appointment, overall experience of the GP practice, experience when the GP practice is closed, pharmacy services and NHS dentistry, as well as current health status. 

The infographic (below) and national report (downloadable from the GPPS website) outline the headline findings.

What do the findings tell us? 

In the 2025 survey, overall experience of each service has improved significantly since 2024. The majority of patients reported a good overall experience of the following services:

  • 75.4% of their GP practice overall (up +1.5 percentage points from 2024).
  • 69.6% of contacting their GP practice the last time they tried (up +2.3 percentage points from 2024).
  • 57.0% of NHS services when their practice was closed (up +1.1 percentage points from 2024).
  • 88.0% of pharmacy services (up +1.2 percentage points from 2024).
  • 70.8% of NHS dental services (up +1.6 percentage points from 2024).

Reported experience of contacting GP practices has improved across all modes: 

  • More than half (52.9%) said it was easy to contact their GP practice on the phone, compared with 49.7% in 2024 (+3.2 percentage points).
  • Half (51.2%) also said it was easy to contact their GP practice using their practice website, compared with 47.9% in 2024 (+3.3 percentage points).
  • 49.0% said it was easy to contact their GP practice using the NHS App, compared with 44.8% in 2024 (+4.2 percentage points).

Experience of last contact with the GP practice has improved and more people are using online modes of contact:

  • Over two thirds (69.6%) said their overall experience of contacting their GP practice the last time they tried was good, compared with 67.3% in 2024 (up +2.3 percentage points).

In 2025, more last tried to contact their GP practice online (22.4% up from 16.8% in 2024). This includes: 

  • 14.2% who last used their practice website (up +3.1 percentage points from 2024).
  • 6.1% who last used the NHS App (up +2.2 percentage points from 2024).
  • 2.1% who last used another website or App (up +0.3 percentage points from 2024).

Experience of last contact varied by mode:

  • Patients who used the NHS App most likely to say they had a good overall experience (73.6%).
  • Patients who last contacted their practice by phone (68.9%) or online, via a different website or app (67.7%) reported the least positive overall experience.
  • Compared with 2024, while the overall pattern of experience the last time patients contacted their practice was similar by mode, the largest increases were for those who phoned (2.4 percentage points) or used the NHS App (2.1 percentage points).

Experience during the last appointment remains positive compared with 2024: 

  • 92.5% said they had confidence and trust in the healthcare professional they saw or spoke to, compared with 92.3% in 2024.
  • 89.9% said thinking about the reason for their last appointment, their needs were met. This is the same as 2024.
  • 85.6% said the healthcare professional was good at treating them with care and concern, compared with 85.3% in 2024.

Where can I find more information?

GPPS results are available at national, Integrated Care System (ICS), Primary Care Network (PCN) or practice level by going to gp-patient.co.uk.
For ICS specific results, take a look at the ICS slidepacks which bring together ICS data for key questions in one report, including PCN comparisons and benchmarking against national level data. This also includes an example of the types of demographic breakdowns which are available for all questions in the analysis tool, providing insight into health inequalities.

For PCN results, an interactive dashboard is also available on the website (gp-patient.co.uk/pcn-dashboard). This presents the results for all questions for individual PCNs, including variation by practice within each PCN.

For support with further analysis, the GPPS analysis tool is available. You can use this tool to view the 2025 results for each question, in charts and tables, with the option to filter for specific groups of patients by age, ethnicity and more. It will also allow you to run bespoke crosstabulations of the data and view trends with 2024 data. Any analysis you run will be available to download in PowerPoint and Excel formats.

Technical information:

The survey received 702,837 responses from patients aged 16 years or over who are registered with a GP practice in England. This includes 585,338 questionnaires completed online. The survey has a national response rate of 25.8%.

Comparisons can be made with the 2024 survey, which was the start of a new time series due to methodological and survey changes. Further methodological information is available in the Technical annex.

Please note that fieldwork for the survey (the period in which surveys are sent and returned) is undertaken from approximately January to March in each respective year. The 2025 survey took place between 30 December 2024 to 1 April 2025.

For more information, please contact the GP Patient Survey team at [email protected].

Note on statistically significant differences for GPPS

The GP Patient Survey results are estimates based on a random sample, and, as a result, they contain some uncertainty. We use confidence intervals to describe the accuracy of findings, demonstrating that if we were to re-run the survey, we would get a result that falls within the confidence interval 95% of the time. Confidence intervals also allow us to compare results over time: for GPPS at national level this interval is very narrow, and usually means that even small differences (of less than +0.25 percentage points) are statistically significant.

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