Edinburgh Residents Love The Bus
Three-quarters of Edinburgh residents regularly use Lothian Buses' services for journeys around Edinburgh, whereas around half use a car. People are as likely to use the buses across age and income groups.
Three-quarters of Edinburgh residents regularly use Lothian Buses' services for journeys around Edinburgh, whereas around half use a car. People are as likely to use the buses across age and income groups.
Furthermore, the vast majority are positive about Lothian Buses' services. Over three-quarters of Edinburgh residents (and over four in five Lothian Buses users) rate the services as 'good' -- one in ten go as far as to say they are 'excellent'.
By contract, only one in ten residents regard services to be poor. The main criticisms are the need for the correct change, uncertainty over when the buses run, and a feeling that buses don't run at convenient times. The main suggestions residents agree would most likely encourage them to use Lothian Buses more frequently are to give change buses, and provide more information at bus stops and stricter control over unruly behaviour.
Topline Results
- Results are based on a survey of 1,031 Edinburgh residents aged 16+ as part of the bi-annual MORI Scotland 'Edinburgh Survey'
- Interviews conducted face-to-face in home
- Fieldwork conducted between 27 September and 23 October 2004
- Results are weighted to known population profile by age, gender and tenure using 2001 census data
- All figures are percentages based on all (1,031) unless otherwise stated
- An asterisk (*) denotes a finding of less than 0.5%, but greater than zero
- Where figures do not add up to 100, this is due to multiple coding or computer rounding
Transport in Edinburgh
Q1 Which of the following modes of transport do you use on a regular basis for journeys around Edinburgh these days?
| 160 | % |
|---|---|
| Lothian Buses' services | 74 |
| Car | 54 |
| Taxi | 23 |
| First Bus services | 14 |
| Cycling | 9 |
| Other bus services | 3 |
| Motorbike | 1 |
| Other | 5 |
| None of these | 2 |
| Don't know | 0 |
Q2 Based on your experience or what you have heard, how would you rate Lothian Buses' services?
| 160 | All (1,031) | Lothian160Buses Users(763) |
|---|---|---|
| 160 | % | % |
| Excellent | 10 | 13 |
| Very good | 31 | 36 |
| Fairly good | 37 | 36 |
| Neither good nor poor | 6 | 6 |
| Fairly poor | 6 | 5 |
| Very poor | 2 | 2 |
| Terrible | 1 | 2 |
| Don't know | 6 | * |
| 160 | ||
| Excellent / Good | 78 | 85 |
| Poor / Terrible | 10 | 9 |
Q3 And from what you know, which of these criticisms would you make about Lothian Buses, if any?
| 160 | All (1,031) | Lothian160Buses Users(763) |
|---|---|---|
| 160 | % | % |
| Need correct money / don't give change | 27 | 29 |
| Never know when buses will turn up / unreliable | 20 | 21 |
| Buses don't run at convenient times | 16 | 18 |
| Bus routes are unsuitable | 12 | 13 |
| Difficult to manage with baggage / buggy / shopping | 12 | 13 |
| Not enough information on routes available | 11 | 11 |
| Bus drivers are rude / unfriendly | 10 | 11 |
| Always overcrowded / not enough seating | 9 | 9 |
| Journeys are too expensive | 8 | 9 |
| Too much noisy / rowdy behaviour on buses | 8 | 9 |
| Buses are dirty / uncomfortable | 6 | 7 |
| I have difficulty getting on / off buses | 4 | 5 |
| Other | 7 | 8 |
| None of these | 26 | 26 |
| Don't know | 6 | 1 |
Q4 Which of these, if any, would be most likely to encourage you to use Lothian Buses more frequently?
| 160 | % |
|---|---|
| Give change on buses | 24 |
| More information at all bus stops | 18 |
| Stricter control over unruly behaviour | 12 |
| Information on buses / routes / timetables on website | 9 |
| Cleaner buses | 8 |
| 24 hour telephone travel information 'hotline' | 7 |
| Better treatment of passengers by drivers | 7 |
| Easier access onto buses / low floor access | 7 |
| Have day tickets | 5 |
| More places in my area where I can top-up my pre-paid Smart Card ticket | 4 |
| Ability to pay by direct debit | 2 |
| Have season tickets | 2 |
| Other | 10 |
| None of these | 41 |
| Don't know | 5 |
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