Overview

This report sets out findings of the 2008/09 Place Survey for all 33 London Boroughs. The report was commissioned from Ipsos by Capital Ambition, acting on behalf of London Councils. The aim is to examine the overall trends in responses across London, with particular analytical focus on several key areas.

Introduction

The Place Survey is the new biennial statutory survey which all lower and upper tier local authorities in England are required to carry out. Together with the tenant satisfaction (STATUS) survey, it replaces the series suite of Best Value Performance Indicator (BVPI) user satisfaction surveys, which have been carried out since 2000.

The findings from the Place Survey are important because they help local authorities and their partners on the local strategic partnership (LSP)3 to understand how they perform in relation to each of the new citizen perspective indicators prioritised by the government. The Place Survey also shows how residents' views have changed over time in relation to their quality of life and key aspects of local public service.

This report summarises the key findings from the Place Survey, along with a more detailed analysis of attitudes to the local area and quality of life. This analysis shows how views have changed over time, and how they differ between population groups in London. It also makes comparison, where possible, between the inner and outer zones of London and with the national Place Survey results for England as a whole.

In addition, the report provides technical details relating to the conduct of the survey, a consideration of response rates and the respondent (sample) profile.