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Great Expectations: Are service expectations really rising?
Ipsos has combined the findings from existing and new research to explore the link between customer satisfaction at a particular service interaction and the customer’s relationship with that brand.
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"So, it’s okay to share my financial data now?"
Open Banking has the potential to revolutionise the financial services industry by giving customers more control of their personal data. Here, Research Director Celine Ledbury examines how banks will need to communicate its worth to their customers – and to trust in its security.
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Public perceptions of austerity, social care and personal data
Deloitte commissioned Ipsos to survey UK adults on their attitudes to public service spending and austerity; social care services; and personal data sharing.
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Public Health England HIV Prevention Innovation Fund
Ipsos was commissioned by Public Health England (PHE) to conduct an overarching process and impact evaluation of its HIV Prevention Innovation Fund.
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Scottish Household Survey Annual Report 2016
The latest annual report of the Scottish Household Survey has just been published by the Scottish Government.
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Experiences of finding and living in Care Homes
Qualitative research exploring how people navigate the care home sector in the UK.
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Cyber security among charities
Ipsos was commissioned by the Department for Digital, Culture, Media and Sport to undertake research with UK registered charities to explore their awareness, attitudes and experiences around cyber security, as part of the UK Government’s National Cyber Security Programme.
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How to improve employee engagement in times of change
In our latest blog, Antonis Kazouris, Research Executive at Ipsos LEAD, discusses the importance of employee engagement in times of change.
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NHS and Brexit remain the biggest issues facing the country
Brexit and the NHS continue to head the public’s list of the biggest issues facing Britain.
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New report finds that unmet needs in social care among older people are widespread
Ipsos and partners have conducted a new and timely research project highlighting the experiences of unmet need for care among older people living in their own homes.