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CRM: The Myth And The Reality
Customer relationship management (CRM), makes sense, and most companies are now implementing it. Everyone in the company who faces outwards, from the CEO to the sales force, must be glad of that because it works, doesn't it?. But we've just discovered that most companies just don't know.
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'Blind faith' in CRM
Customer Relationship Management (CRM) schemes are proving a popular business tool, even though just one in 20 businesses (six percent) are measuring their effectiveness.
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People's Panel Final Results Published
The Cabinet Office has published the last of three sets of results from the People's Panel — conducted by the MORI Social Research Institute — tracking satisfaction with public services over the past four years. It also rounds off the work of the Panel, which has itself come to an end, as announced in January.
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Public Service Reform: Measuring and Understanding Customer Satisfaction
This report presents the findings from a review of approaches to measuring and understanding customer satisfaction with public services, carried out by the MORI Social Research Institute for the Office for Public Services Reform (OPSR) at the Cabinet Office.
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Oftel Publishes Results Of Dial-Up Internet Access Review
The UK has a competitive dial-up Internet access market with a wide range of unmetered and metered services available to consumers at low prices, Oftel's review of the Internet market has concluded.
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Customers Are Ready For Water Competition
Domestic and business customers are waiting for the water industry to catch up
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Experience Of The Competitive Domestic Electricity And Gas Markets
The Experience of the Competitive Market survey was conducted by MORI on behalf of Ofgem - the Office of Gas and Electricity Markets - in August and September 2001. The 2001 review looks at how the competitive market is progressing.
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Low satisfaction with public transport services
The Commission for Integrated Transport is to invite public transport operators to a seminar on customer care after a nationwide opinion poll rated transport services and staff attitudes at the bottom of the service sector.
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Research Shows That Small Companies Need To Invest More In Their People
Small and medium sized enterprises (SMEs) claim that staff are their most important asset but this is not reflected in their actions, according to a new research report to be launched on May 16, 2001 by businesshr, a specialist human resources advisory service for SMEs.
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Tony's Army
Four years ago some four million people, one elector in ten, enlisted in Tony's Army, saying that they supported the Labour Party and that they encouraged others to vote Labour without being asked. Only a quarter as many were canvassing others on behalf of John Major's Conservative Party.