People's Panel Final Results Published
The Cabinet Office has published the last of three sets of results from the People's Panel — conducted by the MORI Social Research Institute — tracking satisfaction with public services over the past four years. It also rounds off the work of the Panel, which has itself come to an end, as announced in January.
Among the final results from the People's Panel are:
- GPs and primary schools remain highly rated by users (91% satisfied and 90% respectively). Seven in 10 or more users are satisfied with many other services: refuse collection (87%), street lighting (70%), NHS Hospitals (76%), Passport Agency (79%), museums and art galleries (80%), local sports/leisure facilities (76%), libraries (86%), parks and open spaces (81%), provision of recycling facilities (75%), local nursery schools/classes (76%), local secondary schools (78%) and local adult education (81%).
- The two services with the lowest levels of satisfaction are road maintenance and repairs (41% satisfied) and pavement maintenance (40%).
- Satisfaction has declined with respect to some universal services*, e.g. the fire service (78% in 1998** Vs 42% satisfied in 2002) and police (73% satisfied Vs 53% satisfied).
For full details of the published report, go to: www.cabinet-office.gov.uk/servicefirst/2002/panel/newpphome.htm
Notes:
The People's Panel research was conducted by MORI, working under contract to the Cabinet Office. MORI conducted 1,044 interviews with previously recruited panel members. Interviews were conducted face-to-face in respondents' homes from 2nd March to 7th May 2002 across the United Kingdom.
The Cabinet Office announced the drawing to a close of the People's Panel on 31 January 2002.
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