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Customer Service: Fluid in Character but Consistent in Importance
Customer service has been seen consistently as an important factor to both consumers and opinion-leaders when making their judgements and decisions about companies in the UK Financial Services industry, writes Alex Moss.
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The challenges of rolling out a mobile offering in the retail sector
Fiona Moss blogs on our research for The Logic Group and looks at some of the challenges facing retailers wishing to engage with their customers using mobile technology.
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Ipsos and King's College International Development Institute release new research on emerging markets
A new survey by Ipsos for King's College International Development Institute of public attitudes in the emerging markets reveals that despite an economic downturn and political troubles, the USA is still considered the country to look to for the right ideas about the economy and jobs.
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House prices: up, up, up?
Barely a day goes by without the publication of new statistics showing house price rises, increases in mortgage approvals or estate agents taking on new staff writes Ben Marshall.
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New teenage health and wellbeing survey trialled
Around 7,000 teenagers will this week receive questionnaires in a trial of a new national survey on their health and wellbeing
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Access to Single European Market key to UK competitiveness says business leaders
A survey for The City UK groups shows that 84% of business leaders surveyed want the UK to remain a member of the EU.
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Halifax Housing Market Confidence Tracker
There has been a significant improvement in sentiment towards the UK housing market; however, whilst the gap between buying and selling expectations is narrowing the regional variations remain, according to the latest quarterly Halifax Housing Market Confidence tracker conducted by Ipsos.
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Road to Inclusion
This study - both quantitative and qualitative - looks at the financially `excluded' and `underserved' across Europe.
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Freedom to choose - it's harder than we think
Jayesh Navin Shah of our Social Research Institute blogs on choice and control in public services for disabled people.
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Ipsos Top Cities
Simon Atkinson and designer Tom Warren illustrate how the largest ever global research study on the best city to do business in, live in and visit was put together.