The Service Improvement Self Assessment Tool

This document by Ipsos provides the current draft definitions for the self assessment tool developed to help trusts use patient experience feedback to promote improvements in their services.

This document, by Ipsos, provides the current draft definitions for the self assessment tool developed to help trusts use patient experience feedback to promote improvements in their services. These definitions are “work in progress” and are currently goingthrough a period of testing and validation with organisations in the NHS.

This document outlines the purpose of the self assessment tool and how it should be applied. It then provides all the template forms for completing the tool in hard copy, together with the definitions for each of the domains in the tool.  Moving forward, we intend to refine the definitions following the testing and validation work with NHS organisations.

If you have any suggestions for refinements, please email Jonathan Nicholls (Ipsos) or Sam Hudson (formally NHS Institute, our partner during the development of the tool).

A final version of the tool will be produced in due course, and we anticipate an online version will also be produced to support organisations undertaking the self-assessment.

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