How We Can Save the Experience Economy Amid COVID

Although a vaccine is on the horizon, the experience economy remains in danger. We share tips to manage safety-first drivers.

The author(s)

  • Christopher Koetting Vice President, US, Mystery Shopping
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Though recent news of highly effective vaccines appear promising, it remains to be seen how soon a critical mass of people will have access to, and received the coronavirus vaccine. This means that organizations that rely on in-person experiences like education, retail, restaurants, entertainment and travel, will still face significant challenges well into 2021.

Our research identifies many of the services Americans will return to once closures and restrictions end. In the meantime, businesses that have applied health and safety protocols have not only been able to keep operating, but also boost sales and customer loyalty.

In this paper, we share new research and offer tips to help businesses manage space-capacity limits thus ensuring safety for all who enter buildings, facilities and campus centers.

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The author(s)

  • Christopher Koetting Vice President, US, Mystery Shopping

Customer Experience