Loyalty

Mystery Calling: Dialing up your contact center performance
Mystery Shopping Publication

Mystery Calling: Dialing up your contact center performance

Discover how a well-designed mystery calling program can drive loyalty and profits in this new Ipsos Views paper.
Here's the Tech that Grocery Shoppers Actually Want in Stores
Customer Experience Publication

Here's the Tech that Grocery Shoppers Actually Want in Stores

Tech innovations across the grocery sector have taken a massive leap forward in the past few years. Here's what they’re most (and least) interested in.
What makes a new product succeed | Ipsos
Package Testing Publication

What makes a new product succeed

A new framework for understanding consumers’ propensity to switch
Unpacking Investor and Financial Advisor Loyalty
Investors Publication

It’s Time for Disruption: Unpacking Investor and Financial Advisor Loyalty

Financial Advisor defection poses great risk to investment firms. Discover key dimensions of firm-advisor-investor linkages and how to mitigate the risk of advisor turnover.
Ipsos Loyalty - Get Fair or Fail
Loyalty Publication

Get Fair or Fail

Do you know which incidents are critical, which customers are expendable and what the most suitable, cost-effective response or intervention will give your brand a competitive advantage?
Customer Relationship Survey

2016 Edenred-Ipsos Barometer

How to Understand and Improve Well-being at Work
Customer Relationship Survey

Ipsos/Randstad US: Employee Engagement Study

Customer Relationship Survey

While Nine in Ten Are Satisfied in their Relationship, One in Six Have Cheated on their Partner

Many Are Moving Away from More Traditional Views of Marriage, though Open Relationships Still Taboo
Customer Relationship Survey

Ipsos Loyalty Executive Wins Outstanding Paper of the Year Award

Timothy Keiningham Receives Prestigious Accolade from the Journal of Service Management
Customer Relationship Survey

Ipsos/Reuters Poll: Oscars

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