Business Made Simple by Xerox
What makes great customer service? How do you keep your customers coming back?
What makes great customer service? How do you keep your customers coming back? Find out by viewing this video series which features industry leaders including Matt McNerney, President of Ipsos Loyalty, diving into several areas key to business success. Combining real-life experience with decades of research, the panelists explore a wide range of topics, such as the integral elements of good customer care, call center culture, how to think about measurement, and much more.
- Introducing business made simple
- What is customer care?
- Customer service over facebook and twitter
- Making the most out of metrics - part 1
- Making the most out of metrics - part 2
- Social media as customer care segment
- Using customer data - Start simple
- What is a call center today?
- Call center culture
- How to think about measurement
- FedEx: Customer care done right
- Customer data - Promise vs privacy
- Trade offs - Customer care with limited resources
- Begin with buy in from top to bottom
- Why is great customer care so hard to get right?
- Getting the little things right - part 2
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