Intelligence Interfaces

View our on-demand webinar to learn more about leveraging intelligent agents and chatbots successfully.

The author(s)

  • Daniel Delaney Senior Research Director, US, User Experience
  • Rick Omanson Vice President, US, User Experience
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As organizations across a wide spectrum of industries begin to adopt conversational interfaces (CUIs) such as chatbots and smart speakers to interact with customers, ensuring a smooth user experience is the only path to success. Anything less results in a lost customer – sometimes forever.

At Ipsos, we are developing deep knowledge and experience with the evolving forms of intelligent interfaces that are beginning to surround us every day. View our on-demand webinar to learn how to anticipate and address usability challenges of these interfaces – so that you can give customers an engaging experience that doesn’t disappoint.

The author(s)

  • Daniel Delaney Senior Research Director, US, User Experience
  • Rick Omanson Vice President, US, User Experience

Customer Experience