Making Mystery Shopping Smarter: A Webinar About Design Optimization

Your mystery shopping program should be A. Fast, B. Simple, and C. Cost Effective.

Making Mystery Shopping Smarter: A Webinar About Design Optimization

The author(s)

  • John Flesta Vice President Mystery Shopping & Customer Experience
  • Nicholas Mercurio Senior Vice President, US, Ipsos Loyalty
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Stop making common mistakes that can be easily fixed.

Your mystery shopping program should be A. Fast, B. Simple, and C. Cost Effective. However, more often than not, programs are negatively impacted by at least one of the following:

  • Poor Design
  • Poor Execution
  • Low Impact

During this webinar, we outline the necessary steps in order to develop and optimize your mystery shopping program. Watch it now! Or, download our information sheet.

The author(s)

  • John Flesta Vice President Mystery Shopping & Customer Experience
  • Nicholas Mercurio Senior Vice President, US, Ipsos Loyalty

Customer Experience