Medallia Experience Conference

Want to push what’s possible in customer and employee experience? Trying to figure out the best ways to leverage the power of AI? Need strategies to create an empowered culture where your people are the catalyst for impactful change and innovation? Join Ipsos at the Medallia Experience Conference to hear CX experts share actionable insights and best practices. Experts from Ipsos will be in attendance, and on stage. To join us, simply click here for registration details – and be sure to bookmark our sessions!

Public Sector Leadership Luncheon [March 25]

Hear how the Department of Defense (DoD), the world’s largest employer, is transforming mission delivery with user-centered design thinking and innovative CX strategies. Don’t miss this opportunity to dive into lessons learned from the Department of Veterans Affairs’ journey to improve the veteran experience and how it is shaping CX in the military. Discover how aligning systems, culture, and processes empowers service members and employees to achieve greater mission outcomes.

• John Boerstler, Executive Vice President, Ipsos Public Affairs
• Lee Becker, SVP, Industry Executive Advisor at Medallia (and former Chief of Staff, Veterans Experience Office), Medallia

Locking in Loyalty: Key Insights from Medallia & Ipsos Research [Breakout Session 2:45pm | March 25]

Customer loyalty is unquestionably a top priority. But doing it well involves answers to tough questions: How is loyalty measured? What parts of an experience can either foster or erode loyalty? And how will tech change the way brands compete? Ipsos and Medallia are excited to dive into our latest joint loyalty research, based on the views of 2,000+ consumers and 800+ CX professionals. A mix of data, real-world examples, and best practice expertise will leave attendees with takeaways for action.

• Jamie Thorpe, Chief Experience Officer, Ipsos
• Andrew Custage, Head of Research Insights, Medallia
• Michael Debnar, VP, Industry Executive Advisor, Medallia

Developing CX Maturity, Creating a Roadmap, and Driving CX ROI [Breakout Session 10:45am | March 26]

DHL Supply Chain, a global logistics company, operates in over 220 countries and territories worldwide. DHL has a strong focus on customer innovation, and as such, experience! In this session, we will talk about how the business is rallying around the experience agenda, engaging teams, developing customer experience maturity, establishing commercial returns, and creating a roadmap for the future.

• Jamie Thorpe, Chief Experience Officer, Ipsos
• Linzi Hindle, Customer Experience Director, DHL Supply Chain

While at the conference, be on the lookout for our CX experts – they’ll be on site to answer your questions live!

John Boerstler
Executive Vice President,
Ipsos Public Affairs US

Vik Sood
Executive Vice President, Customer Experience,
Ipsos Canada

James Conrad
President, Ipsos Experience Group, US

Jamie Thorpe
Chief Experience Officer, Ipsos UK

 

Mary DeBisschop
SVP, CX Chief Commercial Officer, Ipsos US

Trevor Martin
Head of Tech Strategy, Customer Experience, Ipsos UK

 

TJ Vaccarella
SVP, Customer Experience, Ipsos US

Lorraine Rough
Director, Ipsos UK

 

 

Christine Miller
SVP, Customer Experience, Ipsos US

Hector Jaso
Director, Customer Experience, Ipsos Mexico

 

Maura Howley
SVP, Customer Experience, Ipsos US

Lia Bonadio
Business Director, Customer Experience, Ipsos Mexico

 

Tristina Keith
Global Head of Alliances, Customer Experience, Ipsos US

Francisco Acuna
Customer Experience LATAM Leader, Ipsos Chile

 

Chris Chowaniec
Chief Technology Officer, Customer Experience, Ipsos US

Stanley Gibbs
Business Development Director, Customer Experience, Ipsos US

Angela Pitts
Director, Customer Experience, Ipsos US

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