SERVICE & EXPERIENCE (Reuters Events)

Break free from silos: unlock a unified, data-driven customer journey [November 12 | 12pm]

Join Ipsos’ Stephanie Bannos-Ryback as she moderates a panel discussion about harnessing the power of CX to drive meaningful business results. The panelists will illustrate how they:

• Leverage collective data and insights to ensure a proactive, personalized customer journey by fostering collaboration across departments
• Ensure consistency and effectiveness throughout all service interactions by adopting a unified approach to customer service, leading to increased customer satisfaction and loyalty
• Harness collective data and insights to inform customer-centric decision making, resulting in a seamless and personalized customer experience.

Panelists:

Amanda Tobias, Vice President, Ipsos Creative Excellence 
Danielle Ogieguata, Director, Cross-Channel Customer Experiences, T-Mobile
Leah Apraku, Senior Director & VP Marketing, Optavia 
Henrik Christensen, Senior Director, Customer and Market Intelligence, Albertsons

This year, Service & Experience will be hosted alongside Strategic Marketing at Reuters Events: Customer 2024. This unique event unites 500+ senior leaders in marketing, service, and experience. With one track dedicated to marketing, another to service and experience, and a third interactive track to cross-functional collaboration, you’ll have unparalleled access to insights on mastering the end-to-end customer journey.

To join us, please register here.