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Designing a ‘Smarter’ Mystery Shopping Program
Seven Steps to Success - Countless research studies show that brands which put the customer first and deliver a superior experience relative to their competition, achieve greater customer loyalty, higher profits and better returns for shareholders.
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Why Financial Firms Must Forge Connections in a Virtual World
Can financial services companies build connections in a world of increasingly virtual relationships? They need to if they want to keep and gain customers, writes Tony Smith in Quirk's.
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[WEBINAR] Measuring the ROI of Your VOC
On August 9, Join us for a webinar during which we will discuss the three main questions you should ask when determining if you are maximizing the ROI of your VOC program.
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To Qual or to Quant? That is the Question
When winter wind gives way to summer sun, Chicago’s sidewalk cafés and rooftop bars reopen to much celebration. Family, friends, and coworkers meet up for a drink, a snack, or simply to people-watch.
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[WEBINAR] Customers: Who, What, When & Why
On July 11, during this two-part webinar session, we will share insights from our Loyalty research team. Join us for both, or just the one that is most relevant to your business challenges.
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[EVENT] Future of Purchase Behaviour
On June 27, join us to discover the future of path to purchase.
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[WEBINAR] Stop Wasting your Money on Customer Journey Mapping
On June 27, join us to discover why using design thinking principles and applied behavioural science, Ideal Customer Experience (ICE for short) is a comprehensive proven approach to bridging the gap between knowing and doing.
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[EVENT] Sentiment Analysis Symposium
On June 27, join Ipsos’ Trish Dorsey who will be presenting Using Sentiment Analysis to Identify Emotions, Provide Insight, Enhance Customer Experience and Prevent Churn.
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[EVENT] Frontiers of Service Conference
Join Ipsos’ Trish Dorsey on June 23 @11am (Room GABELLI 324) for reasons why you need to Ditch The Spec Sheet.