[WEBINAR] Best-in-Class Customer Experience Culture: A 4-Stage Framework

There’s no doubt that CX is a big business and it’s getting bigger. Some estimates put the measurement and implementation of CX programmes at $11 billion globally by 2020. Years of experience building thousands of CX programmes across numerous industries and global markets give Ipsos Loyalty a keen sense of why some well-intentioned CX programmes fail. One thing is clear — we see success when organisations do a good job of translating their CX vision into a reality. But how do successful companies make that happen? They do it by committing themselves to a disciplined process that involves the four stages.

 

View this recorded webinar for a better understanding of our four-stage conceptual framework designed to help point you in the right direction in terms of program design. Your future success depends on it.

Download the presentation.

 

Or, for more on this topic, download our Point of View.

Speakers :

  • Kate Barker, Ipsos Loyalty, US

Customer Experience