The latest GP Patient Survey (GPPS) results have now been published. The infographic below and national summary report detail the headline findings of patients’ experience of healthcare services provided by GP practices, including overall experience, access, awareness and use of online services, making an appointment, choice and satisfaction with appointment offered, care planning, and rating of care at last appointment.
Trend data is now available from 2018 onwards. This follows the significant redevelopment of the questionnaire in 2018 to reflect changes to the delivery of primary care services in England and the addition of 16-17 year olds in the sample to improve the inclusivity of the survey.
This is the fourteenth year that GPPS has been conducted in England, providing practice-level data about patients’ experiences. Ipsos MORI administers the survey on behalf of NHS England, with a single wave of fieldwork carried out in January-March each year. Data is published annually at practice, CCG and national levels.
For CCG specific results you can access individual slidepacks which bring together CCG data for key questions in one report, including comparative 2018 data, practice comparisons and benchmarking against national level data.
Use the GPPS Analysis Tool to view the 2020 results for each question in charts and tables with the option to filter for specific groups of patients by age, ethnicity and more. You can also create your own subgroups for analysis, run bespoke crosstabulations, and download results in PowerPoint and Excel, or see how the results have changed since 2018 by using the trend function.
The current overall response rate to the survey is 31.7% based on 739,637 surveys returned between 2 January and 6 April 2020. Data are weighted to match the profile of the population. Further methodological information is available to view in the Technical Annex.