Ipsos MORI designed and led a survey for the Joint Programme for Patient, Carer and Public Involvement in COVID Recovery, a collaboration between Guy's and St Thomas' NHS Foundation Trust - including Evelina London Children's Hospital and Royal Brompton and Harefield hospitals – and King's College Hospital NHS Foundation Trust. The survey is the first of the programme’s patient-public projects to report its findings (for more information about the Joint Programme visit the Guy's and St. Thomas' website.
The research involved conducting a telephone survey of 1,500 participants from across the programme partners. The survey captured information about patients’ and carers’ behaviours and attitudes to meaningfully inform how services continue to be designed, improved and delivered during COVID-19 waves, recovery and beyond. The survey covered:
- General feelings about the virus and perceived levels of risk
- Experience of accessing existing care for current needs (questions for current service users/ those with regular care needs)
- Use of services for existing care needs (e.g. GP, community services, outpatients, elective care, urgent and emergency care)
- Accessing care and services for new or future needs – including community, outpatient, elective, urgent and emergency
- Adapting to service changes driven by the pandemic, over the short, medium to long-term (e.g. virtual appointments).
The survey was conducted by telephone by the Ipsos MORI Computer Assisted Telephone Interviewing (CATI) team. Ipsos MORI worked with the Joint Programme to produce a list of patients who had used a range or key services during the following months:
- November 2019
- May and June 2020
- September 2020
- December 2020 and January 2021
The sample reflected the differences in size, service type and population across the programme. Fieldwork took place between 5 and 24 May 2021. Quotas were set on trust, broad service type, age and gender – the ethnicity profile was also monitored.
The research finds that:
- There are still high levels of concern about coronavirus, particularly among carers
- The majority of participants felt comfortable using services for themselves, particularly face-to-face
- A relatively small proportion of participants reported using a virtual service (e.g. for phone or video appointments)
- Participants reported high levels of comfort using services in the future if they needed it. However, they report slightly lower levels of comfort using certain services (e.g. emergency/urgent care services, staying in hospital as an inpatient).