Ipsos MORI conducted an explorative piece of qualitative research to understand the characteristics and behaviours of trusted helpers, and those they help. Trusted helpers are individuals who deal with HMRC on behalf of friends or family members for things like viewing their Income Tax estimate, talking to HMRC, or helping them to fill in forms. The research (consisting of 40 in-depth interviews with trusted helpers; those they help; and joint-interviews with trusted helpers and those they help) was used to improve HMRC’s understanding of the support needs of trusted helpers to inform and shape HMRC’s future offering, services and guidance for trusted helpers, to help ensure they are appropriately supported.
Documentary | BLINDSIDED: How the world fell into a pandemic-shaped recession
BLINDSIDED is the product of a global, video-based research project that – through the eyes of families around the world – captures the critical moments over four months where the world found itself entangled in a pandemic and tumbling into recession. Join us for an exclusive streaming on 10 November.