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Customer Experience Publication

Customer Experience in an Endurance Economy

There’s a shift in what matters most. In this commentary we guide you through what’s changed and how to respond.

04.28.26

32% of partnered Canadians say spending is a source of conflict in their relationship

Economy Survey

Relationship Wars: Spending a source of conflict for as many as one in three (32%) couples

Vast majority (82%) feel financially compatible with their spouse, though more than one in three (35%) think their spouse spends too much money

02.09.24

Inflation Survey

Worries About Cost Of Living Remain High As End Of 2023 Draws Near

At the end of 2023, nearly seven in ten (69%) Canadians report they are concerned about their ability to absorb any unexpected costs of $1,000 or more.

01.01.24

Economy Survey

Changing Resolutions: Almost Half (42%) Have Changed Financial New Year’s Resolutions in Response to Cost of Living Concerns

Over Two-Thirds (68%) Have Set Financial Goals for Themselves and Yet Majorities Do Not Have a Financial Plan (69%) and/or Household Budget (60%)

12.12.23

Concerns over the direction of the Canadian economy are driving pessimism, a continuation of the downward trajectory started last year

Economy Survey

2023 IG Financial Confidence Index: A Continuation of the Downward Trajectory Started Last Year

Concerns over the direction of the Canadian economy are driving pessimism.

11.28.23

89% concerned about affordability of life in Canada

Economy Survey

Pessimism Mounts About Future of Economy and Affordability

Vast majority are concerned about the affordability of life in Canada (89%) and the direction of the nation’s economy (86%)

11.23.23

Over seven in ten (73%) Canadian business leaders view the nation’s long term economic outlook optimistically

Economy Survey

Canadian Business Leaders Optimistic in Face of Economic Headwinds

Over seven in ten (73%) Canadian business leaders view the nation’s long term economic outlook optimistically, but a similar proportion (71%) expect a recession in the next six months.

11.22.23