Citizens Advice Scotland General Public and Client Satisfaction Research 2009

The research with Citizens Advice Bureau clients aimed to review perceptions of the organisation as a whole, as well as different aspects of its service provision.

1 February 2010

Politics

The overarching aim of the research among the general public was to assess public awareness of, and attitudes to, the Scottish Citizens Advice Bureau Service and the context in which it operates and measure how this has changed since the survey was last conducted in 2006.

As with the survey among the general public, the research with Citizens Advice Bureau clients aimed to review perceptions of the organisation as a whole, as well as different aspects of its service provision.

More insights about Public Sector

Britons most confident that Reform UK has a good plan to change Britian – but over half not confident in any party
The public has more confidence in Reform UK to deliver change than any other party. 34% of people believe they have a good long-term economic plan, and 38% think they have a good plan for changing Britain generally, placing them ahead of both Labour and the Conservatives on these measures. However, a majority of Britons are not confident in any party.
27 August 2025
Immigration tops Britons’ concerns as public divided on whether it is acceptable to protest outside asylum hotels
Three in ten (31%) say their local area is housing more than its fair share of asylum seekers, doubling to 61% of Reform UK voters. The public is divided on the acceptability of protesting outside hotels housing asylum seekers (36% acceptable vs. 39% unacceptable).
22 August 2025

Society

Public Sector

Bridget Phillipson and Julia Gillard: an International Women's Day conversation
Join the Ipsos UK and the Global Institute for Women's Leadership for International Women’s Day.
29 January 2025
The Ipsos end of year review 2024
Join Kelly Beaver MBE, Chief Executive of Ipsos in the UK & Ireland, along with a fabulous panel of experts to discuss the past year's defining moments in politics and society and explore what 2025 may hold.
29 October 2024
Public Sector

Ipsos Beyond the Bubble at the Conservative Party Conference
Join us at the Conservative Conference.
11 September 2024