Development and testing of the Scottish GP Access Survey questionnaire

Ipsos was commissioned by the Health Department of the Scottish Government to develop and test a short questionnaire and accompanying letter on access to GP surgeries. The overall aim of the research was to produce a questionnaire that can be relied on to provide robust data on patients’ experience of obtaining 48 hour access and/or advanced access (booking an appointment 48 hours ahead) to an appropriate healthcare professional in their General Practice. Overall, 40 cognitive interviews were conducted with a broad range of respondents. The sample was not intended to be statistically representative of the Scottish population, but was designed to include people from the main groups that we anticipated might:

• have trouble working out the meaning or intention of the questions
• have difficulty selecting the accurate response option
• have an objection to the inclusion of a question or the phrasing of the question/response option.

View the full research report on the Scottish Government website (PDF)