Glasgow Panel Survey II - Topline Results
Q1 How much, if anything, do you know about your local council?
- Results are based on a survey of 1,056 Glasgow residents conducted face-to-face, in home between 1st March to 19th April 2004.
- Data are weighted by age using 2001 census data.
- An asterisk (*) indicates a percentage of less that 0.5% but greater than zero. Where percentages do not add up to 100, this may be due to computer rounding, multiple responses, or the exclusion of don't know categories.
- All figures are percentages based on the total sample (1,056) unless otherwise stated.
- Where the base size is 30 or less, the number (N) rather than the percentage of respondents is given.
The Local Council
Q1 How much, if anything, do you know about your local council?
| % | |
| A great deal | 3 |
| A fair amount | 18 |
| Just a little | 33 |
| Hardly anything | 46 |
| Don't know | 1 |
Q2 To what extent do you agree or disagree with the following statements...?
| Strongly agree | Tend to agree | Neither agree nor disagree | Tend to disagree | Strongly disagree | Don't know | |
| % | % | % | % | % | % | |
| Glasgow City Council gives residents good value for money | 3 | 30 | 18 | 26 | 16 | 7 |
| The Council has an important impact on the quality of local life in Glasgow | 16 | 47 | 13 | 13 | 5 | 5 |
| Council Tax bills are clear and easy to understand | 16 | 40 | 8 | 15 | 10 | 10 |
Q3 I am now going to read out a list of services and I would like you to tell me whether you think the provision of each is the responsibility of Glasgow City Council or the Scottish Executive in Edinburgh or both or neither. If you are unsure, please feel free to say so.
| Council | Scottish Executive | Both | Neither | Don't know | |
| % | % | % | % | % | |
| Water and sewerage services | 55 | 17 | 10 | 7 | 11 |
| Fire service | 36 | 39 | 13 | 3 | 9 |
| Primary and secondary school education | 46 | 30 | 18 | * | 5 |
| Social work | 65 | 13 | 13 | 1 | 7 |
| Street cleaning | 94 | 2 | 1 | * | 2 |
| National Health Service | 10 | 64 | 14 | 4 | 6 |
| Parking tickets | 79 | 6 | 4 | 1 | 10 |
| Home help service | 78 | 8 | 6 | * | 6 |
| Graffiti removal | 89 | 2 | 2 | 1 | 5 |
| Police service | 22 | 50 | 18 | 3 | 6 |
| Road maintenance of city streets | 77 | 8 | 9 | 1 | 4 |
| Nursery schools | 60 | 18 | 13 | 1 | 7 |
| Buses | 54 | 15 | 8 | 14 | 8 |
| Courts | 16 | 58 | 14 | 3 | 8 |
| Housing for rent | 76 | 5 | 6 | 7 | 5 |
City plan
Glasgow City Council recently adopted a City Plan. This document sets out how the Council wishes to see land being used and developed within the city.
Q4 Before now, how much, if anything, would you say you knew about this City Plan?
| % | |
| Knew quite a lot | 2 |
| Knew a little | 9 |
| Heard of but knew nothing | 14 |
| Never heard of | 74 |
| Don't know | 1 |
Q5 If you wanted to know more about the City Plan, which two or three, if any, of the following sources of information would you find most useful? Just read out the letters that apply
| % | |
| A website | 30 |
| Newspaper articles | 54 |
| Public meetings hosted by community councils | 18 |
| Shortened versions of the Plan available at libraries and council offices | 23 |
| Exhibitions in supermarkets/shopping centres | 20 |
| Public meetings hosted by the Council | 22 |
| Other | 4 |
| I have no interest in knowing more about the City Plan | 11 |
| None of these | 1 |
| Don't know | 3 |
Q6 The City Plan can help deliver projects that could directly improve the facilities in your area and your quality of life. Which five, if any, of the following do you think should be prioritised in the Plan?Q7 And which one do you think should be given top priority?
| Q6 | Q7 | |
| % | % | |
| Improving the range of housing types available locally | 61 | 28 |
| Improving the design of new developments | 28 | 3 |
| Increasing priority to buses | 31 | 4 |
| Increasing priority to pedestrians | 25 | 4 |
| Providing improved road links | 32 | 5 |
| Improving the range and type of shops available locally | 37 | 6 |
| Encouraging the provision of good quality local shopping | 34 | 5 |
| Increasing the rate of development of vacant and derelict land | 51 | 13 |
| Improving quality of, and access to, open space, playing fields and playgrounds | 58 | 15 |
| Promoting the City Centre as the main retail and business centre | 20 | 3 |
| Regenerating the River Clyde Corridor and introducing activities onto the river | 36 | 8 |
| Other | 2 | 1 |
| None of these | 1 | 1 |
| Don't know | 4 | 5 |
Council Tax
Now I'd like to ask you some questions about Council Tax. I'd like to remind you that all of the answers you give will be treated in confidence and will not be shown to anyone outside MORI.
Q8 From what you know, is it the Council or some other organisation that sets rates for water and sewerage charges?
| % | |
| The Council | 58 |
| Some other organisation | 25 |
| Don't know | 16 |
Q9 From what you know, does your Council Tax bill include a fee for water and sewerage services or are these billed separately?
| % | |
| Included | 76 |
| Billed separately | 9 |
| Don't know | 15 |
Q10 Have you contacted the Council with regard to Housing Benefit, Council Tax Benefit or Council Tax payment in the last 12 months.
| % | |
| Yes -- Housing Benefit application/query | 20 |
| Yes -- Council Tax Benefit application/query | 24 |
| Yes -- Council tax payment | 15 |
| Other | * |
| None of these | 60 |
| Don't know/can't remember | 1 |
Q11 If you had a query relating to Council Tax, how would you most like to make it?
| % | |
| In person in the City Centre | 12 |
| In person at a local office | 27 |
| By telephone to the Council Tax Office | 48 |
| By telephone to a central call centre | 4 |
| Electronically via the web or email | 3 |
| Other | 1 |
| None of these | 1 |
| Don't know | 2 |
Q12 The Council Tax enquiry service could be made available outside normal office hours. To what extent would you find the following opening hours helpful?
| Essential for me | Not essential but helpful | Not of any help to me | Don't know | |
| % | % | % | % | |
| Mornings before 9am | 6 | 36 | 55 | 2 |
| Evenings after 6pm | 17 | 44 | 37 | 2 |
| Weekends | 14 | 45 | 38 | 2 |
Q13 Can I just check, have you claimed Council Tax Benefit in the last 12 months?
| % | |
| Yes | 35 |
| No | 62 |
| Don't know/can't remember | 2 |
Q14 How did you feel about the Council Tax Benefit form you had to complete?Base: All who have claimed Council Tax benefit (379)
| % | |
| Very easy to understand | 20 |
| Fairly easy to understand | 37 |
| Not particularly easy to understand | 16 |
| Not at all easy to understand | 17 |
| Didn't need to complete a form | 8 |
| Don't know/can't remember | 2 |
Q15 How would you rate the overall service you received from Council Tax Benefit staffBase: All who have claimed Council Tax benefit (379)
| % | |
| Very good | 22 |
| Fairly good | 46 |
| Neither good nor poor | 14 |
| Fairly poor | 5 |
| Very poor | 9 |
| Don't know | 5 |
Q16 Why do you say the service was poor?Base: All who say the service was poor (49)
| % | |
| Slow to respond to/resolve queries | 50 |
| Forms lost | 18 |
| Mistakes | 30 |
| Difficult to get through on phone | 41 |
| Long queues at office | 25 |
| Attitude of staff | 45 |
| My claim was rejected | 5 |
| Other | 38 |
| None of these | - |
| Don't know | - |
Council services
Q17 Which, if any, of the services on this card have you or any other household members used in the last year or so?
| % | |
| Nursery schools | 12 |
| Primary schools | 19 |
| Secondary schools | 16 |
| Museums and Art Galleries | 39 |
| Parks | 61 |
| Sports and leisure centres | 48 |
| Libraries | 54 |
| Children's play parks | 22 |
| Social work services | 13 |
| Planning | 5 |
| None of these | 13 |
| Don't know | - |
Q18 I am going to read out a number of different types of services that are provided in this area. For each one, I'd like you to tell me how satisfied or dissatisfied you are with the quality of each in your local area.
| Base: All Users of... | Very satisfied | Fairly satisfied | Neither satisfied nor dissatisfied | Fairly dissatisfied | Very dissatisfied | Don't know | |
| n | % | % | % | % | % | ||
| Nursery schools | (117) | 35 | 41 | 4 | 9 | 7 | 4 |
| Primary schools | (187) | 39 | 45 | 4 | 4 | 3 | 4 |
| Secondary schools | (157) | 30 | 53 | 5 | 7 | 4 | 1 |
| Museums/art galleries | (404) | 38 | 50 | 4 | 2 | 1 | 3 |
| Parks | (625) | 23 | 51 | 8 | 12 | 5 | 1 |
| Sports and leisure centres | (468) | 33 | 55 | 4 | 3 | 2 | 2 |
| Libraries | (563) | 37 | 53 | 4 | 4 | 2 | * |
| Children's play parks | (215) | 9 | 36 | 10 | 23 | 20 | 2 |
| Social work services | (143) | 19 | 62 | 9 | 4 | 3 | 3 |
| Street lighting | (1,056) | 14 | 66 | 9 | 7 | 3 | 1 |
| Street cleaning | (1,056) | 8 | 51 | 13 | 15 | 11 | 1 |
| Road and pavement maintenance | (1,056) | 2 | 32 | 18 | 22 | 24 | 2 |
| Refuse collection | (1,056) | 18 | 58 | 9 | 8 | 5 | 1 |
| Planning | (54) | 7 | 42 | 15 | 6 | 17 | 14 |
Q19 Why do you say you are dissatisfied with road and pavement maintenance?Base: All who are dissatisfied with road and pavement maintenance (489)
| % | |
| Uneven surfaces for walking on | 64 |
| Uneven surfaces for driving on/potholes | 67 |
| Slow response/take too long to start repairs | 24 |
| Takes too long for repairs to be completed | 20 |
| Poor quality of work | 27 |
| Patchwork appearance caused by different contractors using different types of material | 16 |
| Lack of notification about local works | 5 |
| Delays to traffic caused by roadworks | 9 |
| Local flooding problems | 4 |
| Repeated roadworks in the same area | 12 |
| Other | 22 |
| None of these | - |
| Don't know | * |
Q20 Now on a different subject, do you consider children's play area provision in your area to have got better, worse or stayed the same over the last few years?
| % | |
| A lot better | 2 |
| Slightly better | 13 |
| About the same | 39 |
| Slightly worse | 11 |
| A lot worse | 13 |
| Don't know | 22 |
Q21 Which two or three, if any, of the following should be priorities for improving play area provision?Q22 And which one should be the single top priority for improving play area provision?
| Q21 | Q22 | |
| % | % | |
| Providing new equipment in existing children's play parks | 34 | 6 |
| Increasing the number of children's play parks | 35 | 12 |
| Better cleaning and maintenance of children's play parks | 50 | 21 |
| More provision for toddlers play | 23 | 4 |
| Providing games courts and kick about areas | 31 | 10 |
| More security (fences, CCTV etc.) | 45 | 21 |
| Staff to oversee behaviour in play areas | 30 | 11 |
| Other | 2 | 1 |
| None of these | 1 | 1 |
| Don't know | 10 | 11 |
Q23 The Council has to make difficult decisions about how best to allocate funds for play area provision. It can either spend money on a few large play parks serving a wide area -- such as the Glasgow Green Play Village -- or it can spend money on more small, local, play parks. Which would you prefer?
| % | |
| Large play parks serving wide areas | 7 |
| Small, local play parks | 87 |
| Don't know | 6 |
I'd now like to ask you a question about local parks
Q24 The Council is currently reviewing the facilities provided in its parks and is considering some options that would raise money. To what extent would you support or oppose the introduction of the following into Glasgow's parks?
| Strongly support | Tend to support | Neither support nor oppose | Tend to oppose | Strongly oppose | Don't know | |
| % | % | % | % | % | % | |
| Cafes | 29 | 47 | 12 | 7 | 2 | 2 |
| Restaurants | 21 | 41 | 18 | 14 | 4 | 3 |
| Leasing facilities and buildings to local clubs and groups | 25 | 49 | 14 | 5 | 2 | 4 |
| Visitor centres | 24 | 49 | 16 | 7 | 1 | 4 |
| Garden centres selling plants | 29 | 42 | 17 | 7 | 2 | 3 |
Q25 And on a different subject again, how often, if at all, do you visit Glasgow's museums and galleries?
| % | |
| Once a week or more | 2 |
| At least once a month | 12 |
| About every three months | 16 |
| About once every six months | 11 |
| About once a year | 20 |
| Never visit Glasgow's museums and galleries | 39 |
| Don't know | 1 |
Q26 What are the main reasons you don't visit Glasgow's museums and galleries more often?
| % | |
| Not interested enough | 33 |
| Have been to them already, no need to go again | 15 |
| Have other/better things to do with my spare time | 16 |
| Work commitments | 14 |
| Can't get to them easily by public transport | 7 |
| Lack of parking facilities | 1 |
| No one to go with | 1 |
| Don't know enough about them/how to get there | 2 |
| Too expensive | 3 |
| I don't feel comfortable or welcome in museums and galleries | 1 |
| Would get bored if I went more often | 8 |
| Accessibility/can't get around easily in museums and galleries | 5 |
| Other | 20 |
| None of these | 2 |
| Don't know | 2 |
Information provision
Q27 Which, if any, of these have you used in the last 12 months to find information about services provided by Glasgow City Council? Just read out the letters that applyQ28 And which one, if any, would be your preferred means of finding information about services provided by Glasgow City Council. Again,.
| Q27 | Q28 | |
| % | % | |
| By word of mouth (friend, family etc.) | 33 | 7 |
| Contacting the Council's call centre | 5 | 3 |
| Contacting the service directly (telephone/fax/email) | 12 | 9 |
| Council leaflets or flyers | 26 | 11 |
| Council open days/outreach events at Council facilities | 2 | 1 |
| Council posters in bus stops, subway stations etc. | 14 | 3 |
| Website of Glasgow City Council | 13 | 12 |
| Newspaper adverts | 27 | 8 |
| Newspaper articles | 29 | 9 |
| Radio adverts | 14 | 4 |
| The Council magazine 'Glasgow' | 32 | 19 |
| Through another organisation (e.g. community council, local groups, Citizens Advice Bureau etc.) | 6 | 2 |
| Other | 3 | 2 |
| Would not want to find information about services provided by Glasgow City Council | 4 | 3 |
| None of these | 20 | 3 |
| Don't know | 1 | 3 |
Q29 In the past year, have you had any difficulty getting information on council services or facilities?
| % | |
| Yes | 8 |
| No | 73 |
| Have not needed information on council services or facilities | 17 |
| Don't know/can't remember | 1 |
Q30 What would make it easier for you to access information about Council services?
| % | |
| None/no answer | |
| Don't know |
Local Shops
Now a few questions about shops in your local area (both food and non-food shops).
Q31 How often do you use your local shops, not including large supermarkets?
| % | |
| Daily | 45 |
| Several times a week | 34 |
| Several times a month | 7 |
| Less frequently | 8 |
| Never | 5 |
| Don't know | * |
Q32 What would you say are the good things about your local shops.Q33 And what would you say are the bad things about your local shops.Q34 If you could chose one aspect for improvement at your local shops, what would it be?
| Q32 | Q33 | Q34 | |
| % | % | % | |
| Choice of goods or services | 15 | 18 | 10 |
| Quality of goods or services | 6 | 8 | 2 |
| Prices of goods or services | 6 | 28 | 18 |
| Safe/unthreatening environment | 1 | 4 | 3 |
| Standards of hygiene | 3 | 6 | 4 |
| Convenient/close by | 75 | 1 | 1 |
| Personal service/friendly | 21 | 1 | 1 |
| Know the staff/other customers | 8 | * | * |
| Opening hours | 15 | 2 | 3 |
| Accessibility (e.g. ramps for wheelchairs) | 1 | 1 | 1 |
| Other | 4 | 21 | 23 |
| None of these | 8 | 31 | 22 |
| Don't know | 2 | 3 | 11 |
Q35 Because your views are important, MORI is setting up a Glasgow Citizens' Panel. Members of the panel may be invited two or three times a year to give their views on local issues, including how the city could be improved. The information gathered will help the Council to plan for the future and deliver its services more effectively. Your contact details will only be held by MORI and will not be passed on to anyone else without your permission. Will you agree to take part in the panel?
| % | |
| Yes |
39 |
| No | 60 |
More insights about Public Sector
