Ipsos and LGA launch initial consultation on benchmarking resident satisfaction
The Local Government Association (LGA) has launched Local Government (LG) Inform, a new service to provide easy access for local authority staff and councillors to key data about their council and its area, and to enable comparison to other councils.
Understanding resident views is a key element of assessing the value of a service, but comparable data on resident views is not easily or cheaply available.
The LGA has therefore commissioned Ipsos to develop a set of questions and accompanying guidance that councils can use to collect general resident satisfaction data. This will enable authorities to input their local results into LG Inform, and make comparisons of their results with those of others.
To assist with developing questions that will be of most use, Ipsos are keen to hear:
- what resident satisfaction questions local authorities are already using;
- how local authorities collect this information;
- any resident satisfaction questions that local authorities would find it particularly useful to be able to benchmark against; and
- anything local authorities would like to see in the guidance.
Please send this information or any other thoughts on the project to the dedicated email address by Friday 25 November 2011: [email protected]. You will also have an opportunity to feed back on the final suggested set of questions in early 2012.
Deputy Chief Executive of the LGA, Jo Miller, said:
“Understanding resident satisfaction and being able to make informed comparisons strengthens local accountability and is a key part of the sector’s approach to managing its own performance.”
ENDS
Notes to Editors:
About LG Inform: LG Inform is a free online service which allows councils and fire and rescue authorities to access, compare and analyse data about their area and present their findings. Such intelligence will help them make informed decisions about their local areas and the services they provide to their residents, and manage their own performance. For more information, please visit LG Inform.
About the resident satisfaction consultation: A full consultation on the questions and content of the accompanying guidance will be carried out in early 2012.
Contact: Chloe Forbes Senior Public Affairs and Communications Executive - Ipsos T: 020 7347 3172 M: 07500 097 769
