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Delivering great customer experiences: three steps to business transformation
Britain’s businesses leaders believe it is time to raise their game in delivering a great service experience to their customers. But what should they be doing to make a difference? Giving their employees the stories and tools to really make a difference for customers, says Matthew Chatterton of Ipsos Loyalty.
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Consumers vote with their feet on corporate tax avoidance
Ipsos's latest Sustainable Business Monitor finds that the public are prepared to take action against companies who don't behave responsibly, especially in the case of tax avoidance.
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Captains of Industry believe honesty and integrity come first in business
The new Ipsos Captains of Industry survey reveals that 81% of business leaders view honesty and integrity as an extremely important value when judging a company.
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Hard to call: The next election and the private sector
2015 looks set to be riddled with uncertainty for the UK’s private sector. Tom Fife-Schaw looks at what British business should be looking out for after May
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Benefit cap encouraging some work-seeking over time
An Ipsos survey of claimants identified as affected by the Benefit Cap suggests that many claimants believe the Benefit Cap has encouraged them to find paid work as a result of the policy.
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What do the World Cup and Scottish Referendum have in common?
Oliver Sweet, head of Ethnography, watched behavioural economics intervention in action during two of the major events of 2014.
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Britain's banks are starting to mend their reputations
Chris O'Brien looks at personal finance journalists' rising expectations for the retail banking sector.
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Half of financial consumers likely to consider switching main provider if they have ethical concerns
Research by Ipsos for EIRIS shows responsible and ethical finance to be a key concern to consumers when choosing a financial supplier.
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Poll on privacy and data sharing for The Joseph Rowntree Reform Trust
A new Ipsos poll for The Joseph Rowntree Reform Trust finds that Britons support the police and intelligence agencies accessing data about personal electronic communications in certain circumstances (when that person is a suspect), but that a senior judge and not politicians or parliament should decide when surveillance is appropriate.
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Maintaining pride in the NHS: The challenge for the new NHS Chief Exec
In her latest blog, Anna Quigley looks at public perceptions of the NHS and what it tells us about the challenges facing Simon Stevens, its new Chief Executive.