Staff Satisfaction And Performance

MORI's new report -- commissioned by IDeA -- is now available. The report reviews council staff satisfaction in relation to CPA-ratings. It indicates that employees working for CPA-rated 'excellent' and 'good' authorities seem the most satisfied. A logical conclusion maybe, but the survey uncovers several underlying reasons why this is the case.

For example, 62% of employees at authorities rated 'excellent' -- almost twice that of 'poor' authority staff (32%) feel they are engaged and involved in the development of their work plans. On being asked whether they agree they have opportunities to show their initiative at work, 61% of staff at 'excellent' authorities agree with this statement, as opposed to 39% of poor. In contrast there is no significant difference in terms of satisfaction with pay, having worthwhile work, an approachable boss, or working hours between good and poor performers -- it really does seem to be way staff are being managed and communicated with that matter most.

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