B2B

Independent service quality survey results: business current accounts.

Independent service quality survey results: business current accounts.

Independent service quality survey results: business current accounts.

Your monthly hotline to senior business decision-makers across the UK.

Georgina Clarke and Katherine Shipton examine our most recent Captains of Industry survey and ask why customer experience is not at the top of the agenda for b2b organisations.

Senior managers are failing to set the right tone on business ethics finds EY's EMEIA Fraud Survey based on research by Ipsos Loyalty.

How is HR driving transformation? Download new research from Ipsos and Cirrus.

Arcadis commissioned Ipsos to conduct research with senior property executives to support a cross-sector, global exploration of capital planning and delivery in industrial manufacturing markets.

Roger Sant of Ipsos Loyalty discusses how to create a framework for assessing customers' emotional attachment to a brand and the value of this emotional attachment.