Budget

Jean-François Damais reveals an Ipsos study which found that, all too often, customers believe they are putting in more effort than companies to get things resolved following a negative complaint or incident.

Andrew Croll, Research Director at Ipsos Loyalty writes about how business leaders define productivity and what this means for the UK's productivity problem.

New Ipsos research suggests that big business is beginning to do its bit to help their employees make good decisions at retirement. Does this mean the retirement savings industry itself needs to do more, asks Georgina Clarke.

International research from Ipsos Global @dvisor and expert commentary from our Reputation Council members underline the growing challenge facing the worldwide energy industry, says Robert Knight.

Andrew Croll explores construction industry leaders' views on the challenges facing UK infrastructure development

If you are approaching retirement, advice is crucial says Chris O'Brien of Ipsos Loyalty.

The country's top business and financial journalists are polarised over the current Government's performance says Chris O'Brien of Ipsos Loyalty.

Over half of British adults don't trust business leaders, so businesses must above all else, act with honesty and integrity says Andrew Croll of Ipsos Loyalty.

Britain’s businesses leaders believe it is time to raise their game in delivering a great service experience to their customers. But what should they be doing to make a difference?  Giving their employees the stories and tools to really make a difference for customers, says Matthew Chatterton of Ipsos Loyalty.