Financial Services


Financial Services Publication

Current account switching has been on hiatus for the last six months. Will things start to turn around as we approach the end of 2020?

Leo Brownstein of the Financial Research Survey team looks at the impact the COVID-19 pandemic has had on current account switching, and why things might start to pick up in 2021.
Investors Publication

Results from the 2020 EIB survey on Investment and Investment Finance (EIBIS)

The European Investment Bank commissioned Ipsos to carry out the fifth round of its annual Survey on Investment and Investment Finance (EIBIS).

Coronavirus and unemployment fears fuel interest in life insurance

Since the outbreak of coronavirus, Britons have been giving more thought to life insurance
Financial Services Publication

Insuring loyalty – how devoted customers might stop being punished

Jamie Talmage explores why plans to ban insurers from overcharging loyal customers will be welcomed by many.
Financial Security Publication

Vulnerable Customers – What happens when the money runs out?

In this new paper, our financial services and social intelligence experts explain the type of knowledge and research necessary to fully understand and anticipate the needs of newly vulnerable financial services customers, and how search engine data can support that.
Employment Survey

“What Worries the World?”: COVID-19 is the biggest concern for the sixth successive month

Six months of data reveal how Coronavirus has shaped countries’ concerns.

Personal banking service quality – Great Britain

Independent service quality survey results

Personal banking service quality – Northern Ireland

Independent service quality survey results

Get on board the (savings) equality train

Alpa Shah examines the rapid exacerbation of wealth inequalities in the cash savings market as a direct result of the COVID-19 crisis and argues this is unlikely to change without radical, yet sensitive solutions.