Financial Services


Has a solution to fixing the general insurance market been found?

We’ve been talking about it for years, but has a formula to transform the general insurance market so that customers stop getting penalised for their loyalty finally been found? Jamie Talmage looks at how the FCA’s recent policy decision on how insurers need to price their products next year might play out.
Customer Experience Publication

Checking out without checking the bank account; is easy credit fair on your vulnerable customer base?

With spending and digital credit on the rise, how can businesses create a great customer experience using flexible payment options while ensuring they aren’t putting more vulnerable customers at risk?
Coronavirus Publication

Looking to the future, post pandemic

Over the coming months Ipsos and Perspective Economics will be working with the Nationwide Building Society to help them examine the systemic issues in society and within communities caused as a result of the pandemic.

The British Business Bank 2020 Business Finance Survey

The 2020 Business Finance Survey conducted by Ipsos on behalf of the British Business Bank.

Attitudes towards increasing the contactless card payment limit to £100

New data from Ipsos Financial Services research shows consumers are broadly in favour of increasing the contactless card payment limit though are divided on whether it should rise to £100.

Are we approaching a crucial point in financial behavioural change?

Coronavirus didn’t just shake the financial stability of consumers, it made many realise the volatility created by their past financial behaviours. Associate Director Kerry Barringer analyses the impact of COVID-19 on consumers' personal financial situations and the likely longevity of any financial behavioural changes.

Personal banking service quality – Great Britain

Independent service quality survey results

Personal banking service quality – Northern Ireland

Independent service quality survey results
Financial Services Publication

A penny saved, is a penny earned

Does money slip out of your hands as soon as you get it? Cameron Stevenson explains how new providers are making it easier for all of us to save and invest.