Financial Research Survey

Unlocking Consumer Financial Behaviour: Insights to Drive Growth in Financial Services

As the cost of living crisis continues, we look at how people feel about their own housing now and what they think will happen in the future

Jamie Talmage considers what impact changes to how home and motor insurance are priced this year will have on customer behaviour.

UK Finance commissioned Ipsos to conduct research into cash hoarding over the lockdowns of 2020/21.

While many feel confident in their ability to explain inflation, few know what the average level has been since 2001

Social inequality and financial access are intrinsically tied. In this article, Alpa Shah explains what financial service providers can do to level the playing field.

We’ve been talking about it for years, but has a formula to transform the general insurance market so that customers stop getting penalised for their loyalty finally been found? Jamie Talmage looks at how the FCA’s recent policy decision on how insurers need to price their products next year might play out.

With spending and digital credit on the rise, how can businesses create a great customer experience using flexible payment options while ensuring they aren’t putting more vulnerable customers at risk?

New data from Ipsos Financial Services research shows consumers are broadly in favour of increasing the contactless card payment limit though are divided on whether it should rise to £100.