Loyalty


Investors Survey

Counting the cost of Brexit: How should Financial Services adapt to post-referendum Britain?

Paul Stamper, head of Financial Services, Ipsos, analyses our recent polling on consumer confidence after the Brexit vote and looks at what financial institutions can do to weather the post-referendum storm.
Investors Survey

Captains of CX Industry: Four Things Your CEO Is Thinking and What You Can Do about It

Helen Wilson, MD of Ipsos Loyalty, discusses our annual "Captains of Industry" survey and reflects on what today's business leaders think about customer experience in their own organisations.
Investors Survey

The Future of Money

Who will win the fight for customer wallets? The banking landscape is shifting as never before, says Hugh Good in the Financial Services Forum.
Investors Survey

Economy Matters: The View From Here

Simon Atkinson, Ipsos' Chief Knowledge Officer, blogs in the Huffington Post on what the latest Global @dvisor economic data tells us about the state of the global economy.
Investors Survey

House prices: how good are people at predicting what's going to happen?

Ben Marshall analyses what five years of our Halifax Housing Market Confidence Tracker tells us about how good the public are at predicting future house prices.
Investors Survey

Finding the Hidden Purse Strings

Lucy Neiland from the Ethnography Centre of Excellence highlights the importance of building better relationships to retain customer loyalty.
Investors Survey

Over half of customers think they are working harder than companies to fix problems

Jean-François Damais reveals an Ipsos study which found that, all too often, customers believe they are putting in more effort than companies to get things resolved following a negative complaint or incident.
Investors Survey

The riddle of productivity: How can business leaders improve it when they can't agree on what it means?

Andrew Croll, Research Director at Ipsos Loyalty writes about how business leaders define productivity and what this means for the UK's productivity problem.
Investors Survey

Who is stepping up in the 'retirement revolution'?

New Ipsos research suggests that big business is beginning to do its bit to help their employees make good decisions at retirement. Does this mean the retirement savings industry itself needs to do more, asks Georgina Clarke.