Increasing Efficiencies in Service Delivery in the Public Sector

Government agencies, nonprofit organizations, think tanks and associations are pressured in today’s society under ever-increasing and ever-competing external and internal demands and must balance all of these competing demands to best serve citizens through impactful public services. Continuous operational improvement is essential in today’s evolving public sector to meet citizen needs and achieve their missions through efficient and effective public programs. Hear more about how these agencies and organizations can demonstrate a direct "Return on CX Investment" (ROCXI) and how to measure the maturity of your existing CX maturity.

Listen in as Medallia's Senior Vice President and Executive Advisor for Public Sector and Healthcare Lee Becker, SVP, CX Chief Commercial Officer for Ipsos US, Mary DeBisschop, and Ipsos Public Affairs Head of Public Sector (and former Department of Veterans Affairs CXO) John Boerstler take part in an engaging webinar discussion highlighting:

1. ROCXI: Delivering a Return on CX Investment – How much is CX worth to my business?
2. CX Maturity – How do we compare to CX leaders and what is our path to CX excellence?
3. Closed Loop – How should I best act on the feedback that my customers are providing?

This session is the second in our Know the New America Public Sector Webinar Series, moderated by Ipsos Public Affairs Head of Public Sector (and former Department of Veterans Affairs CXO) John Boerstler. Each session will feature dynamic discussions with industry leaders and Ipsos experts exploring the challenges and opportunities unique to government, not-for-profit organizations, private sector firms, and academic institutions. Don’t miss our next topic!