‘Healthy’ Positioning That Changes Behavior

Revisit our on demand webinar featuring three requirements for positioning with the power to change behavior in healthcare.

The author(s)
  • Michele Drennen Qualitative Research Strategist, Qualitative Techniques and Moderation Expert
  • Scott Morano SVP, Ipsos Healthcare
  • Earlene Worrall Partner, Ipsos Healthcare Advisory, Positioning Strategy Consultant
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During this session, we discuss the three requirements for positioning with the power to change behavior in healthcare, as well as innovative research techniques to uncover the insights that matter – both qualitatively and quantitatively. Listen in as we also share tips for achieving stakeholder buy-in along the way for prompt actionability.

Requirements for distinct positioning with the power to change behavior

Within our discussion, Ipsos Healthcare positioning and research experts further address questions we often hear from our clients, including:

  • Why has laddering up the brand pyramid taken so many healthcare brands to predictable, undifferentiated spaces – and how can I avoid that?
  • How do I choose between patients and physicians as my primary target, when both are important to treatment decisions?
  • How can I deeply understand physicians’ own tensions and unmet needs in a particular therapeutic area, to inform positioning that will disrupt the current treatment algorithm and prompt trial of my new drug?
  • What is the best way to assess a range of possible positioning territories and arrive at the optimal positioning strategy?


Thank you for joining us for today's Ipsos Webinar, exploring the three requirements for successful positioning, with the power to change behavior in healthcare. Today's speakers are Ipsos healthcare experts and you can read more about them on the side in front of you.


Throughout today's session, you will remain in listen only mode, however, throughout the webinar, you may submit questions online using the Q and A feature. Time permitting, we'll answer questions at the end of today's session. However, if time run short, then your question will be answered by e-mail.


I also encourage you to check out the handouts we've uploaded into the Webinar Control Panel.


Today's webinar is also being recorded and will be directly e-mailed to you.


So now without further ado, it is my pleasure to introduce today's first speaker: Earlene Worrall, a Partner with the Ipsos Healthcare Advisory Team.


Earlene you have the floor.


Great. Thank you, Elen. Today's webinar is the first in a series that we have planned to address our approach to strategic brand building. This approach has been proven effective with many healthcare clients, and helps to build molecules that are in phase 2 or 3 clinical trials into the powerful brands they will become.


So we want to share our best practice with you.


As you can see on the top row of this diagram, human centric exploration is our critical starting point, assessing the market and the competitive landscape. Then deeply exploring tensions and unmet needs for key customers, which would include patients, caregivers, health care providers, and payers.


This deep human understanding then inform strategic decisions on that next road down, including positioning strategy, which will be our focus today.


Moving through to commercialization at the bottom, all of this strategic work sets up the healthcare company to launch with excellence and realize the full market potential of the new asset by building it into a powerful new branch.


For today, we've chosen to lead off with positioning, because positioning is the most important of all strategic choices to be made when building a brand.


So how do we achieve positioning that has the power to change behavior?


Positioning, as we all know, is the place you want to occupy in the hearts and minds of customers.


So all aspects of the brand's marketing, communication, and brand experience stem from positioning strategy.


But what makes positioning so important, is, at, when done well, positioning has the power to change behavior.


If it connects with target customers in a deeply compelling way, people will begin to think and feel differently, and this will drive them to act differently.


There are three key requirements for distinct positioning with the power to change behavior, and we will discuss each.


Firstly, positioning must be crafted with the primary target in mind. So segmentation and deep customer understanding are required to build positioning that will truly resonate with that primary target.


Secondly, effective positioning is human needs driven.


and that's what gives it the power to meaningfully connect and ultimately change behavior.


Lastly, once it has been crafted, and then honed during research, positioning must be pressure tested against strategic filters.


So let's dig into this first requirement, crafted with the primary target in mind.


This one can be tricky for marketing decision makers, who is the primary target?


Choosing a segment of the patient population, for example, can feel like leaving something on the table, essentially reducing the size of the market.


But we know that trying to be all things to all people means meaningfully connecting with no one. So it has to be done, It's essential that we define the target customer, enabling positioning to then be derived from the unmet needs of that primary target.


That's who we're thinking about when we explore unmet human needs in the therapeutic area. Also, the lens we apply when analyzing the learning.


The goal is for positioning to be aspirational to this group, but that doesn't mean we're ignoring our secondary target.


Importantly, we also have this target top of mind wanting to inspire or at least not alienate this group.


If patient is primary and physician secondary, we need to understand the physician's own tensions and unmet needs in the therapeutic area.


Positioning can focus on the ultimate benefit.


This treatment will help him deliver to his patients, but then with tailored communication that taps into his own leaned unmet needs.


This can help make the positioning powerful enough to disrupt the current treatment algorithm and motivate trial with suitable patients.


Now, complicating matters in health care is the debate around patient versus physician as primary target.


In past, pharmaceutical companies tended to focus on physician as prescriber.


There has absolutely been a shift to greater patient centricity over time and I have a lot of heart for patient as primary target since the patient is the ultimate consumer of health care products, of course, But it's not universal.


As part of best practice in positioning work, it's important to proactively consider this point and make a strategic decision.


While the impulse may be to default to physician as primary target, that may or may not be the right choice.


So, let's think of examples.


The complexity and rapidly changing treatment landscape in oncology makes it one candidate for a physician as primary target, especially given the impact on life expectancy from these treatment and sequencing decisions, but even that is shifting with oral treatment options, for example.


On the other side of the spectrum, often patient as primary target makes most sense.


For example, when patient reported outcomes affect perception of treatment success, as with many mental health conditions, or with chronic conditions like type two diabetes, where patient by and effects adherence, and, therefore, clinical outcomes.


So, these are some strategic considerations in the selection of primary and secondary targets.


Now, my colleague, Michelle, an expert from our qual team, will speak to the approach we take in primary research in order to identify and deeply understand our target for positioning.


So here we consider our primary and secondary targets and also that next level down, namely key segments within each.


Perfect. Thank you Arlene. We employ a variety of quality, quantitative techniques to segment markets with both healthcare professionals and patients. ... generally recommend a three phase process, exploratory, qualitative than quantitative research to size the segments and prioritize potential targets. And finally, a wraparound fall face to flesh out the personas.


We'll cover our recommendations for this part of brand building in a future webinar.


But for our purposes today, we want to re-iterate that selecting primary and secondary targets is a crucial precursor to developing a healthy positioning.


Once you have identified and potentially sized your primary targets, it's time to consider personas.


There are numerous benefits to personas from bringing your targets to life, so your extended stakeholders truly know who they are to inspiring offerings and communications development. Having personas also allows you and your team to keep your primary targets in the forefront of your mind day-to-day.


Oh, what goes into creating meaningful personas?


It's a 360 degree approach and view of your primary targets, leveraging past quantitative and qualitative insights, as well as potentially synthesis and curation.


Ideally, one would workshop personas with the broader team of stakeholders to ensure buy in and alignment.


Once the personas are created, there are a variety of avenues to socialize them.


From the traditional infographic and audio or video to more interactive options, you have actors portray the persona, that your next work, or invite actual targets to a presentation and interview them live. You can also host an expo with booths for each persona so team members can learn about the personas, and a memorable and sticky way.


The socialization avenues are endless.


After identifying and introducing your primary target, the next step is Understanding corresponding opportunity areas Earlene.


Thanks, Michelle.


On to the second requirement, we have established our primary target and we have deep human understanding crafted into our persona as Michelle discussed.


Now we build on that foundational understanding by taking a huge taking a human needs driven approach to positioning strategy.


We advocate not flattering up the brand pyramid and with good reason.


The problem with Lathering out from product features as many brands have done across all industries historically is that it takes you to predictable and undifferentiated spaces.


Think of all the health care brands that talk about freedom from limitations or regaining, a sense of control. These are worthwhile goals, certainly, but definitely generic sounding.


They don't reflect any true understanding of the life impact in a particular therapeutic area and they don't tend to connect in a way that will motivate.


Rather, we need to take a top-down, human needs driven approach to positioning.


We delve deeply into the tensions and unmet needs of the primary target.


So begin by imagining the product as a response to a core need of the target audience. That's the top-down piece.


Then, explore how to support the brand promise with functional attributes, and both emotional and functional benefits bottom up.


So, of course, product features come into play, but we're thinking about how these matter, in the context of unmet needs, and how they can be framed in a way that the target will care about.


These magical areas of overlap, unlock powerful opportunities for meaningful, differentiated positioning territories.


The intent is to set up the brand as uniquely positioned to deliver against a core in need of the primary target, which then motivates behavior toward the brand.


Now, back to Michelle, again, for a look at the qualitative methodologies we employ within this top-down bottom-up approach.


Michelle, as early in alluded, we are all on a personal journey to satisfy deeper human motivations. Along the way, we make choices based upon the degree to which the options available resonate. In order to be successful, a brand must resonate with people's deeper human motivations, which is why we advocate a neat, driven methodology for positioning.


Even prior to ideating on positioning, there are several methodologies that can be leveraged to gain insight into your primary targets needs.


Observation allows us to capture unconscious behaviors and emotions, and identify potential contradictions between what people say and what they do.


Observation is: Key to truly understanding compensating behavior, which best represents tensions or unmet needs.


Sometimes your targets can't tell you what their unmet needs are, because they're already finding ways to work around them. Another human centric approach is jobs to be done, which is literally a needs framework, jobs to be done, is the progress a person is trying to make, in a given circumstance. It's a concept or a methodological approach that helps identify innovation, and white space opportunities.


And finally, one-on-one, in-depth interviews can be capitalized upon to uncover unmet needs, and there are numerous approaches that can be used.


Prior to the interview, we could actually have targets document moments in real time through a mobile diary. This is a great alternative if a full ethnography or immersion is not feasible.


Alternatively, if we need to understand human motivations, Ipsos is proprietary's insidium can be leveraged before or during interviews. This validated framework helps us understand the complex world of underlying motivations.


Also during the interview, projective techniques could be leveraged, a plethora of projective techniques exist, but the key is to leverage them, to help respondents say the unseeable, to help them find a way to communicate difficult to articulate ideas, through either words, images, or even sensory items.


Finally, again, prior to putting pen to paper for Positioning stimuli, empathy programs, helps your team walk a mile in your primary targets shoes.


Whether this is helping them understand the rapid push and pull of a clinician's day while trying to make complicated treatment decisions, or, if this is trying to help them understand what it feels like.


For a specific consumer target, such as a patient living with a rapidly progressing disease, or even a patient at end of life, After we understand the opportunity with a target, it's time to develop and test positioning stimuli.


So let's align on what that stimuluses Ipsos recommends white card stimuli to deeply understand positioning, territory's, with refinement during a qualitative phase to hone for quantitative validation.


White cards will be written by an agency with support and collaboration from Ipsos based upon positioning territories identified and agreed upon in the research.


Now, it is key to stress that this stimulus is not messaging, messaging, and other communication elements are manifestations of positioning.


Also, there are numerous names for positioning stimuli from themes to premis promise proof to incite benefit reason to believe, and so on and so forth. For the purposes of this presentation, we're going to simply refer to stimuli as white card, moving forward.


Now, one-on-one interviews are best to test white cards, as we need to understand what resonates with and motivate the individual without any potential group bias.


Further, the tensions that are in the premise or the insight may not be something all respondents are comfortable discussing with other physicians or patients.


Hence, in-depth interviews are best.


The interview itself will typically cover three parts first and unaided exercise, especially if the team didn't have the opportunity to execute exploratory work early on.


Next is the heart and the bulk of the interview, The white car, deep dive.


And finally, the comparison exercise.


Now, your market research partner should always tailor any unneeded exercises to where you are in the positioning journey and how far along your stimuli is.


one possible exercise is positioning Mad Lib's, which is useful for products on the market if you want to understand how your targets view them today or it's useful after sharing a target product profile to gain your primary target thoughts and language choice.


Based upon Clive, David Man's classic positioning template, Positioning Mad lib's is a fun way to complete a traditional positioning framework.


The unaided exercise can be as long or as short as needed, but the majority of the interview should focus on the white card deep dive.


Ipsos it advises, sharing the premise alone first, to determine if the problem, so to speak, resonates. The respondents reaction should be to nod their head in agreement, saying, Yes, that rings true with me. I agree with that.


After that we build on the PROMIS.


Ideally, the benefit should resolve the problem that was introduced in the premise, thus, the interview will explore how, well, if at all that benefits, solves the tension above it.


At this point, prior to showing any proof, we can also explore what type of support is needed to make the benefit credible.


Finally, the reasons to believe, not only do we want to assess how well the proof supports the PROMIS, but also what might be missing.


When your primary target includes physicians, often recommend keeping the proof for last, since clinicians tend to be drawn to data. More so than what they may see in a premise, or even a promise.


Throughout the evaluation of the premise promise proof, both lateran and behavioral science should be leveraged. Now, it's important to clarify that we are not talking about lathering up from product features.


Rather, we're talking about the moderating technique of leveraging Mass lavs classic framework for understanding human needs. This is a widely accepted needs model among brand marketers, and it's intuitive, and it's useful in its practical marketing application.


For example, positioning concepts that ladder, ayer up tend to be more aspirational and more likely to motivate behavior towards the brand.


These are the higher order benefits that are often referenced.


As for behavioral science, when integrated throughout the research process, beside, provides deep understanding of the stated, an unconscious goals and motivations of key targets, besigye can provide recommendations on how to optimize the positioning to better align with the targets mindset, and ultimately, drive behavioral change.


Now it's likely that you will be testing a few white cards in research. Thus, after the deep dive, a qualitative comparison activity may be warranted. These comparison exercises can leverage one metric or multiple, as well as non traditional means as well.


If you are evaluating positioning on one key metric Ipsos does recommend an exercise that captures both absolute and relative performance?


Absolute evaluation is how well a stimulus performs overall, regardless of other stimuli tested.


It can tell you how close or how far you are from hitting the mark.


Now, relative evaluation is how well a stimulus performs relative to the other stimuli being tested.


Both are needed to understand the wall performance picture and you might gather these learnings from a bulls eye exercise or a race track exercise.


If you have two key metrics, perceptual mapping might be appropriate, essentially respondents' place each positioning on a simple grid based on the degree to which each is, for example, compelling and differentiating.


And there are also non traditional means to understand how your targets are internalizing the positioning, such as an exercise where they draw the prescriber where they draw the user.


Ticketing, such as this, uncover feelings and perceptions that a respondent may not be able to articulate about your positioning.


Now, another important comparison that can be done is via quantitative research.




Thanks, Michelle.


It says Recommends including a quantitative phase, to validate the qualitative input for positioning concepts.


Our recommended best practices and quantitative research mirrors are qualitative recommendations where we take both a top-down and bottom-up approach to assess the white cards.


Ipsos believes very strongly that a top-down approach should be included in quantitative positioning assessments.


one of the ways that we accomplish this is by the Liberal use of open-ended responses.


While the verbatim responses themselves help us to interpret how our customers think and feel about the positioning concepts, we can actually apply quantitative techniques to these open ads.


one of the key techniques is using text analysis to conduct sentiment mapping.


This approach applies machine learning to understand the networks of comments and themes that are revealed through the open-ended responses.


This shows the connections our customers are making based on the overarching positioning concept.


More connections suggests a more powerful positioning.


We can take this one step further by employing metaphor analysis.


This approach actually uses a projective technique within the context of quantitative research. In this case, visual semiotics.


Validated photographs help guide respondents in their open-ended responses, and by pairing the metaphor analysis with the sentiment mapping, we can more deeply understand what motivations and unmet needs are being evoked by the concepts.


And we can achieve these results without the benefit of a moderator to guide that conversation, representing a more real-world reaction to the positioning.


Similar to our qualitative recommendations, several of our Quant Best Practices are a combination of top-down and bottom-up assessments.


one example is a highlighter exercise, where we develop a heat map to understand which specific aspects of the white cards are most motivating, in which words and phrases might be confusing, unclear, or that don't quite articulate the premise or promise.


We recommend coupling the heat map exercise with more open-ended responses, which will help us to flesh out a more robust analysis of what is, and is not working in the positioning and why.


Another approach that can be both top-down and bottom-up are traditional quantitative metrics to evaluate positioning concepts.


High level KPI style metrics allow us to compare reactions among the white card concepts.


We can also ask respondents to separately evaluate proof points, Understanding which proof points are the most salient to them, and which best support the premise and promise in each positioning concept.


one of the key benefits of incorporating a quantitative validation phase is the inclusion of normative data.


A normative comparison helps answer some significant questions as we work towards pressure testing the positioning concepts.


Norms can help us understand which concepts truly rise to the top.


Even if the absolute score is among, the concept's might be similar.


Norms can also help us understand if we've identified positioning concepts that are worthy to move forward.


Qualitative research alone can help us establish which draft concepts might be the winners, but we might lack an understanding of whether those concepts themselves are good enough to move forward.


Normative comparisons can help answer that question.


We do caution against using normative data as the be all end all in selecting a winner.


Norms should serve as a gut check and an additional diagnostic.


In this example below, white cards might seem to be doing a very good job convincing patients to seek information.


But there is an underlying issue with their willingness to fill a prescription.


Maybe the proof points are hard to believe, not quite on point. Maybe there are some unanswered questions around safety or cost.


Perhaps in this case, the HCP will need to do much more heavy lifting to close the gap between the patient ask and their willingness to fill.


Norms can reveal a potential issue like this.


I'll now turn it back over to Earlene to talk more about how we assess and pressure test the positioning concepts to select one to move forward.


Thank you, Scott.


Let's now consider the last key requirement for positioning with power to change behavior, namely the application of strategic filters. Our goal here is to activate the learning.


At the conclusion of research, we workshopped these filters with client teams harnessing their collective brainpower and applying it to the learning, which also ensures alignment. So this third requirement is partly about optimizing the strategic direction, and partly about ensuring alignment and buy in so the client team can move strongly forward to commercialization.


The motivating filter is through the lens of the customer, and ties quite direct me to research learning, and the insights uncovered by the methodologies that Michelle and Scott shared.


Here we're pressure testing to confirm degree of resonance, and that the positioning concept gets to the heart of what really matters to the target.


The benefit generally must strike an emotional chord to motivate the desired behavior change, which may be inspiring patients to ask their doctor about the brand or motivating physicians to disrupt their current prescribing and incorporate this new option into their practice.


Next, we filter through the product and brand to assess whether positioning is credible.


Is it believable that the brand can deliver the benefit conveyed in the concept based on the data claims?


They are reasons to believe it's about being aspirational but not going so far as to defy credibility.


Connection to the product itself is key here, But branding can certainly enhance credibility in terms of both the brand being created and the corporate brand, in some cases, where halo effect proves beneficial.


The Honorable Filter has two components differentiation, is about having a unique value prop.


And requires a clear point of difference at launch.


The ideal situation is when a human needs based insight, top-down aligns with a product based point of difference bottom-up, and that can strongly support the brand's ability to uniquely deliver against the need.


But, a product base point of difference is not required for ownable positioning.


Differentiation can be achieved through deep insight, enabling a brand to identify, and then position against a need and brand promise that has not yet been considered by any competitor, So it's up for grabs.


Sustainability is the second piece of vulnerability. And assessing it relies primarily on the business knowledge of the brand team.


We facilitate exercises to consider the shifting competitive landscape, and any risk it may pose, and ways to firmly stake a claim on the chosen positioning.


The intent here is to dissuade new entrants from perceiving it as available or vulnerable whitespace.


As we evaluate each strategic filter for each concept, we'd like to complete a stoplight assessment.


As you see here, by the end of the Strategic Filters Workshop, we had this snapshot of the team's assessment of strategic viability.


Focusing on each filter independently has prevented the need to juggle possibly conflicting considerations and has enabled the kind of rigorous pressure testing that leads to well informed choices.


Of course, part of the strategic assessment at this stage involves optimization.


That can often mean deciding upon the concept that will serve as the strategic foundation.


And then also considering complimentary elements from other positioning white cards that were tested.


There may be an idea or support point from another of the concepts that fits well with the strongest territory and can strengthen the degree of differentiation, for example, or enhance credibility.


This optimization is a key part of the strategic pull through at the conclusion of a positioning project.


It's based on the learning, of course, and it's also informed by positioning expertise that enables translation of learning into actionable strategy.


At the end.


We have an optimized, well understood and defensible strategy, that can be embraced not only by the core team, but also by other key stakeholders in the commercialization of this new branch, from senior leadership to global affiliates.


So that is our approach to developing, positioning strategy that has the power to change behavior in healthcare.


We hope you have found our perspective helpful. Now I'm just taking a look to see what questions have been sent in.


We have a question about segmentation. Now, we touched on our approach briefly here as part of our process to achieve effective positioning strategy. Someone has asked, could you tell us a bit more about what you consider to be best practice for segmentation in healthcare?


Would you care to comment on that one, please, Scott?


Sure, I can take a, take a stab at that, earlene.


So as we mentioned, we'll plan to have it, an extended webinar about segmentation, best practices in the future date, But suffice it to say, we understand that Segmentations are often really interesting, but not very actionable. And that's the death knell for a segmentation and a brand team and positioning strategy and so on and so on. So our best practice related, very high level is to really keep a very strong focus on business objectives.


And what we want to accomplish, which is to identify that primary and secondary target and to identify them in a way that we can find them in the real world.


So on the HTTP side, that means emerging, attitudinal with behavioral data so that you can tag a target list so that sales teams and, like omni channel teams can find them on the patient side.


It means, you know, while we all love attitudinal segmentations, it can't just be attitudes. There has to be something that's behavioral or clinical or demographic so that you can actually find them in the real world. So that's really, at the heart of our best practice, is making sure that we're focusing on something that's not just interesting, but actionable.


Thank you, Scott, That's great. Now, another question, how do we get from positioning strategy to messaging? What's next?


Would you like to take this one, Michelle?




So the first thing I will say is, it is absolutely crucial that your positioning is firm, before you start working on your messaging or creative development, whatever is coming next.


The reason being is, as I mentioned earlier, messaging is a manifestation of your positioning. So if your positioning is not set, you're not quite sure what you should be messaging yet.


When you are ready to test messaging, oftentimes we recommend a workshop between the two phases between positioning and messaging. The reason being, you can ensure that all of your stakeholders are bought into your positioning, and it also allows you to discuss some of the key questions that you need to consider with messaging things. Along the lines of, are you going to have disease state education as either a phase, or a set of messages, or internal and external sources? Are you going to pull from for the messaging, as well, as the goals of the messaging itself?


When it comes to methodology after the workshop, oftentimes, we recommend, first, a qualitative phase that enables you to optimize and refine messages.


It also often lets you cut down the number of messages that you may be testing. And then, of course, we go into a quantitative phase. Most often, for plant, we recommend either something, like Max Diff or turf with Story builder.


Earlene, did that answer the question?


Yeah, I think it did a great job of it. Thanks, Michelle. Now, I have another one for you, if you're OK. And it looks like we're fine for time. We have a question. You raised Insidium, Michelle, and there's a question please elaborate on since idiom.


Absolutely. And Scott will help me with this, of course. Since the VM is ... proprietary framework, that helps uncover underlying human motivations. So it is a global validated framework that we can use both qualitatively and quantitatively. What it does is essentially uses two different axes to help us understand what is truly driving human motivation. It takes into account different aspects of psychology to do so.


Scott, what would you add to that?


I would probably go way too deep into the weeds to talk about how it's based on like Freud and Adler and the orientation between your self and others.


And, and, yeah, but you gave them the high level.


It's a way to really uncover motivations using a lot of projective techniques. Yes.


And it's something that can be tied into behavioral things as well.


So it's not just, again, we want it to be actionable.


Great, thank you both. There's also a question I see here about our normative database, which you mentioned, Scott. The question is, is your normative database composed of all positioning tested? Are only successful positioning as demonstrated by brand performance? Oh, wow, that is a really great question. It's got everything in the the winners, clunkers. We tend not to have a lot that are bad because, ordinarily.


if, if we have a good, thorough, qualitative phase, things that you were kind of, really, kind of, picking away between 2 or 3 concepts that are like equally strong, but there are times when, and I mentioned this when I was talking earlier, where we might identify kind of, the best three concepts out of qualitative, but in reality, none of them are really.


So, the database, and we've got, you know, no, other suppliers have databases. Our database has literally hundreds of concepts in the US.


Pharma specific for patients and physicians, as well as a Global database. It's got them running anywhere from the superstars to the dads, And they're all in there.


Because we really do want to understand, Like, the example that we had. It might be really great on some metrics, But you might have something that's falling down on others.


It's a good question, though.


Great, thank you, Scott. Good answer, too.


I do see just one more question at this point. It mentions You noted that this is just one in a plan series of webinars. What others are you planning?


Let me comment here, and it's a great segue to the next slide. In fact, if we could go to that, please.


So, here, again, is the approach we take it up. So, to building a molecule, into a powerful new brand, we covered a key piece today about the brand strategy role positioning. And, of course, there are numerous steps ahead of positioning, so we touched on those briefly as well today. But we had talked internally about segmentation, warranting, a deeper dive. We also had that question, so that seems to support the thought that we should do more on on segmentation, So stay tuned for more on that.


And this piece connects to personas or target customer profiles, as we call it here, right? I'd also like to delve into the one you see here, condition experience and strategic moments. On the top row, which is essentially the patient journey with a particular condition. This encompasses both the transactional side or patient flow, as well as that emotional lived experience in a particular therapeutic area. And the intent is to identify where those tensions and unmet needs reside, right, where there's opportunity for intervention that can, in fact, optimize the trajectory of that journey with that therapeutic area. Which would improve the patient experience. Ultimately, often also the experience of healthcare professionals who are treating that particular condition, and the loved ones a patient's right, all while realizing business opportunity for the, for a suitable treatment.


So journey is definitely a place we'd probably go. On that top row, If we think about some of the foundational work market mapping, mapping, and competitive assessment, those might make another good session. And there's always interested in Market Access, a tricky area. So we have ideas in development. And I just want to mention that we're certainly open to suggestions. So please feel free to reach out via the e-mail addresses that you'll see in the presentation deck, or on LinkedIn, we'd be pleased to hear from you.


So any final comments, Michelle or scotch?




Then that appears to be all the questions. So then back to Elen to wrap up. Thank you everyone!

The author(s)
  • Michele Drennen Qualitative Research Strategist, Qualitative Techniques and Moderation Expert
  • Scott Morano SVP, Ipsos Healthcare
  • Earlene Worrall Partner, Ipsos Healthcare Advisory, Positioning Strategy Consultant

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