The coronavirus has created a sense of unease and anxiety due to the unknown nature of the pandemic. This holiday season, shoppers will be looking for an experience that is safe, easy, efficient and dependable. From shopping online, to checking out and picking up in-store or curbside, retailers should offer services that easily transition from one to the other, ensuring shoppers have an excellent customer experience. With 220 million Americans expected to make an online purchase in 2020, according to eMarketer, offering an outstanding omnichannel experience is not just good business for the holiday season, but every season.
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