Half of Americans report using AI services, with information and productivity leading use cases
Washington, D.C., April 13, 2026 – A new national Epoch AI/Ipsos poll finds that half of Americans (50%) report using an AI service in the past week, with ChatGPT emerging as the leading platform. The research reveals that AI users engage with these tools multiple times per week across a wide range of tasks, from information lookup and writing assistance, to creative work and professional applications. A notable share of workers are leveraging these tools on the job, with AI simultaneously automating some worker tasks and enabling workers to take on new tasks.
Detailed Findings:
1. Half of Americans are now engaging with AI services, with ChatGPT leading utilization.
- Half of Americans (50%) say they have used an AI service in the past week.
- ChatGPT leads utilization at 31%, followed by Google Gemini (21%), Microsoft Copilot (11%), and Meta AI (8%).
- Among AI users, two-thirds (65%) report using AI services on multiple days in the past week, with 16% using AI nearly every day.
2. AI users are tackling a broad range of tasks, with information and productivity at the forefront.
- Four in five AI users (80%) have used AI for looking up information or getting recommendations.
- Majorities report using AI for writing or editing text (59%), advice or learning (55%), and brainstorming ideas (53%).
- Many also use AI for creative and technical work, including image creation (44%) and data analysis or programming (37%).
3. AI is becoming embedded in everyday workflows and digital tools.
- Users access AI through multiple channels: 75% type prompts directly, 48% have AI search the web, and 41% upload files or documents for analysis.
- Many encounter AI through integrated features: 47% of Google Gemini users see AI summaries in search results and 61% of Microsoft Copilot users access it within products like Word, Excel, or Teams.
4. Workers are adopting AI for professional tasks, but they often rely on personal accounts for access.
- Among employed AI users, half (51%) use AI at least partly for work purposes, with 26% using AI mostly for work and 25% using it similarly between work and personal purposes.
- One in five employed AI users (20%) report that AI now handles tasks they previously did themselves, and 15% have taken on new responsibilities enabled by AI.
- Half (50%) of those using AI for work rely solely on personal subscriptions or free access, while one third (33%) use an employer-provided AI service.
About the Study
This poll was conducted April 3 – April 6, 2026, using the probability-based KnowledgePanel®. This poll is based on a nationally representative probability sample of 2,021 general population adults aged 18 or older.
The study was conducted in English. The data were weighted to adjust for gender by age, race and ethnicity, census region, metropolitan status, education, household income, 2024 vote choice and political party identification. Political party identification benchmarks are from the 2025 NPORS annual survey, with a midyear adjustment estimated across aggregated KnowledgePanel surveys accounting for changes in panelists’ party identification over time. The demographic benchmarks came from the 2025 March supplement of the U.S. Census Bureau’s Current Population Survey (CPS).
- Gender (Male, Female) by Age (18–29, 30–44, 45-59 and 60+)
- Race/Hispanic Ethnicity (White Non-Hispanic, Black Non-Hispanic, Other, Non-Hispanic, Hispanic, 2+ Races, Non-Hispanic)
- Education (Less than High School, High School, Some College, Bachelor’s degree, Master’s degree or higher)
- Census Region (Northeast, Midwest, South, West)
- Metropolitan status (Metro, non-Metro)
- Household Income (Under $25,000, $25,000-$49,999, $50,000-$74,999, $75,000-$99,999, $100,000-$149,999, $150,000+)
- 2024 Vote Choice (Trump, Harris, Another candidate, Did not vote)
- Political Party ID (Democrat, Lean Democrat, Republican, Lean Republican, Independent/Something else)
The margin of sampling error is plus or minus 2.2 percentage points at the 95% confidence level, for results based on the entire sample of adults. The margin of sampling error takes into account the design effect, which was 1.02. The margin of sampling error is higher and varies for results based on sub-samples. In our reporting of the findings, percentage points are rounded off to the nearest whole number. As a result, percentages in a given table column may total slightly higher or lower than 100%. In questions that permit multiple responses, columns may total substantially more than 100%, depending on the number of different responses offered by each respondent.
For more information on this news release, please contact:
Scott Gardner
Vice President, US
Public Affairs
[email protected]
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