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The Complete Picture: To Mystery Shop or Conduct Satisfaction Surveys?

For many industries, including financial, technology, retail and travel, an integrated CSat and mystery shopping program is crucial to truly monitoring the customer experience. Do your metrics give you a complete picture?

Thomson Reuters Signs Exclusive Agreement to Distribute Ipsos Global Primary Consumer Sentiment Index

Average of 40% of Oncologists In Key Markets Around The World Are Not Sure Whether Local Healthcare Reforms Are Heading In The Right Direction

New Ipsos Healthcare Survey Reveals Oncologist Perceptions: Findings from the US, 5-EU, Brazil and China

Employees with Intercultural Skills Provide Added Benefits in their Workplace

Majority of Type 2 Diabetes Patients in China Yet to Benefit from Latest Generations of Oral Treatment

Global Support for Country Engagement in World Affairs Up in 2012

But Local National Economic Assessment Can Temper Taking Action

Is Your Brand Truly Consumer-Centric?

This article discusses the challenges of being too brand-centric in the hope that readers might think more about their consumers, and less about their brand.

Shoppers Flock to Web, Mobile Devices to Hunt Down Holiday Bargains

Shoppers Want Deals and Are Using Technology and Media to Find the Best Bargain

Randstad Survey: Attachment Levels between U.S. Employers and their Employees on the Rise

Quarterly Randstad Attachment Index Launched to Help Employers
Understand Employee Attachment and Volatility Levels

Eight in Ten Caregivers Say They Should Be Taking Better Care of their own Health

Majority Unaware that Diabetes and High Blood Pressure Are the Leading Causes of Kidney Disease, including those Suffering from These Conditions