Customer Satisfaction

Customer Perspective: An Ipsos Podcast
Customer Insights Publication

Customer Perspective: An Ipsos Podcast

An Ipsos podcast series exploring best practices in customer experience strategies, mystery shopping and channel performance.
Customer Satisfaction Survey

Consumers Share Positive and Negative Experiences Equally

New Research Finds Good Experiences Are Shared Through Word of Mouth and Social Media as Frequently as the Bad
Customer Satisfaction Survey

Hotels, Banks, and Car Dealerships Make the Happiest Customers

While Cable TV and Telecommunication Carriers Get Poorest Marks in Customer Experience
Customer Relationship Survey

Ipsos/Randstad US: Employee Engagement Study

Customer Relationship Survey

While Nine in Ten Are Satisfied in their Relationship, One in Six Have Cheated on their Partner

Many Are Moving Away from More Traditional Views of Marriage, though Open Relationships Still Taboo
Geolocation Publication

We know where your customers are... and we’d like to ask them a few questions!

Geolocation will play an important role in customer experience management
Customer Relationship Survey

Ipsos Loyalty Executive Wins Outstanding Paper of the Year Award

Timothy Keiningham Receives Prestigious Accolade from the Journal of Service Management
Customer Relationship Survey

Ipsos/Reuters Poll: Oscars

Customer Satisfaction Publication

Keeping An Eye On The Horizon: Are Americans Ready for Retirement?

Are you effectively targeting your retirement products?
Customer Relationship Survey

A New President for Ipsos Loyalty in the U.S.

Alexandre Guerin to Lead Ipsos' Largest Customer Satisfaction and Loyalty Operation
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