Customer Satisfaction

Customer Experience Publication

Winning Hearts & Minds: Loyalty in Action

Read our latest paper for tips and case studies about the importance of aligning brand promise with actual brand experience.
Customer Relationship Survey

Ipsos/Randstad US: Employee Engagement Study

Customer Relationship Survey

While Nine in Ten Are Satisfied in their Relationship, One in Six Have Cheated on their Partner

Many Are Moving Away from More Traditional Views of Marriage, though Open Relationships Still Taboo
Geolocation Publication

We know where your customers are... and we’d like to ask them a few questions!

Geolocation will play an important role in customer experience management
Customer Relationship Survey

Ipsos Loyalty Executive Wins Outstanding Paper of the Year Award

Timothy Keiningham Receives Prestigious Accolade from the Journal of Service Management
Customer Relationship Survey

Ipsos/Reuters Poll: Oscars

Customer Satisfaction Publication

Keeping An Eye On The Horizon: Are Americans Ready for Retirement?

Are you effectively targeting your retirement products?
Customer Relationship Survey

A New President for Ipsos Loyalty in the U.S.

Alexandre Guerin to Lead Ipsos' Largest Customer Satisfaction and Loyalty Operation
Customer Relationship Survey

Helping Others Important in Driving Women's Sense of Self-Worth

Majority of Women View Self-worth as Most Important to Their Success
Customer Satisfaction Publication

The High Price of Customer Satisfaction

Most managers believe that customer satisfaction is linked to higher business performance. As a result, "satisfaction guaranteed or your money back" has become the standard promise for businesses around the world.
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