Customer Satisfaction

New evaluation of the QSR and fast casual landscape finds that consumers want apps that deliver convenience, value, customization, and flawless order fulfillment.

An Ipsos podcast series exploring best practices in customer and employee experience strategies, mystery shopping and channel performance.

Got30 is a brief, to the point, vodcast series answering some of the questions we get asked about Customer Experience and Channel Performance. Listen in!

Read our latest paper for tips and case studies about the importance of aligning brand promise with actual brand experience.

Evidence suggests connecting pay with customer experience makes good business sense. Just prepare to manage the pitfalls.

How to Understand and Improve Well-being at Work

Ipsos Loyalty carried out an extensive survey across seven sectors in the U.S. to understand the dynamics of Critical Incidents, which are defined as “Moment of Truth” experiences with customers — both good and bad.

Responding to bad experiences to boost customer loyalty

Yes — yes, they are! Or at least, they certainly think so.